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Software Analyst

Client of Carebytech

Posted on August 8, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Software Analyst jobs Vacancy, We are urgently looking for an experienced and talented Software Analyst for our firm, location Dubai .
Job Description:
Manage inbound support tickets, both phone electronic
Keeping customers updated as to progress of open tickets
Diagnosing, resolving and triaging technical issues
Escalating incidents and issues where necessary to senior managers and relative departments
Regularly checking error logs
Handling and solving issues and queries
Basic server maintenance including reporting faults and maintaining logs
Managing system configuration changes
Service Management, as well as recruitment, dealing with new service contracts


IT Software

Desired Candidate Profile


Experience of working in a commercial Helpdesk or Support role is essential
Excellent customer service and communication skills
Excellent analytical, diagnostic and problem-solving skills
Strong knowledge of Microsoft operating systems, desktop and server
Microsoft SQL Server
Be proactive, creative and possess a thorough understanding of a quality service.
Confident, have excellent verbal and written communication skills
Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Be organised and able to work in a methodical and documented manner.

Keywords

Customer Service Recruitment Service Management Analytical Diagnostics Server Maintenance Service Contracts Operating Systems Software Analyst

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Client of Carebytech


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Website http://carebytech.com/job/software-analyst/


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