Software Analyst Client of Carebytech Posted on August 8, 2018 1 - 2 years Dubai - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Software Analyst jobs Vacancy, We are urgently looking for an experienced and talented Software Analyst for our firm, location Dubai . Job Description: Manage inbound support tickets, both phone electronic Keeping customers updated as to progress of open tickets Diagnosing, resolving and triaging technical issues Escalating incidents and issues where necessary to senior managers and relative departments Regularly checking error logs Handling and solving issues and queries Basic server maintenance including reporting faults and maintaining logs Managing system configuration changes Service Management, as well as recruitment, dealing with new service contracts Company Industry Consulting / Management Consulting / Advisory Services Department/Functional Area IT Software Desired Candidate Profile Experience of working in a commercial Helpdesk or Support role is essential Excellent customer service and communication skills Excellent analytical, diagnostic and problem-solving skills Strong knowledge of Microsoft operating systems, desktop and server Microsoft SQL Server Be proactive, creative and possess a thorough understanding of a quality service. Confident, have excellent verbal and written communication skills Ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Be organised and able to work in a methodical and documented manner. Keywords Customer Service Recruitment Service Management Analytical Diagnostics Server Maintenance Service Contracts Operating Systems Software Analyst REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Software Analyst Jobs in Dubai Developer Jobs in Dubai Trainee Jobs in Dubai IT-Software Jobs in Dubai Customer Service Jobs in Dubai Service Quality Jobs in Dubai Service Management Jobs in Dubai Software Analyst Jobs in UAE Developer Jobs in UAE Trainee Jobs in UAE IT-Software Jobs in UAE Customer Service Jobs in UAE Service Quality Jobs in UAE Service Management Jobs in UAE Software Analyst Jobs Developer Jobs Trainee Jobs IT-Software Jobs Customer Service Jobs Service Quality Jobs Service Management Jobs Client of Carebytech View Contact Details Contact Name/ Designation: - Website http://carebytech.com/job/software-analyst/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?