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Software Application Support Engineer

B&F Soft

Posted on January 13, 2020

3 - 4 years Giza - Egypt

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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About the Job
We are seeking IT Application Support Engineers who are highly motivated, dedicated and innovative to join our engineering team for two sectors :
• HRMS (Human Resources Management System)
• Compliance Solutions (AML, TCR, Filtering, KYC)
Job Description
• Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner onsite or remotely.
• Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time-frame of the contracted service level agreement.
• Solving urgent onsite customers issues.
• Effectively document cases clearly and concisely with actionable steps taken in the Ticket System following established procedures.
• Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
• Manage own work performance to meet the goals and objectives outlined in individual performance plan.
• Participating in products testing process.
• Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
• Perform other/additional duties and projects that may be periodically assigned.
• Provide updates of implementation progress and challenges to the team leader on a regular basis.
job requirements
3 to 4 years
Bachelor's Degree at least
Computer Software Human Resources


IT - Software Services

IT Software

Desired Candidate Profile

Job Requirements
• Application Support (Exp 3-4 Years)
• Windows O.S experience
• Linux knowledge is an advantage
• RDBMS knowledge
• SQL knowledge
• Knowledge of IIS and TomCat application servers is an advantage
• Excellent command of English reading and writing
• Graduated from Computer Science / Engineering University
• Ready to travel abroad

Keywords

Software Application Support Engineer

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B&F Soft

About this Company
BFSOFT is a company that specializes in ERP/HRMS, Compliance (AML/KYC/Filtering/TCR), and Banking solutions including consultation, implementation, training, and support.
BFSOFT was founded in 1993 by a group of highly motivated and innovative IT professionals,...
(More)< br>Industry:
Computer Software
Human Resources
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