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Software Application Support Specialist (Sales...

BI-Technologies

0 - 4 years Cairo - Egypt

Bachelor of Science, Bachelor of Technology/Engineering(Computers). Any Nationality


, Posted on June 7, 2018 1 Opening

Job Description

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Logging all relevant incident/service request details, allocating categorization and prioritization codes
• Providing first-line investigation and diagnosis
• Resolving those incidents/service requests they are able
• Escalating incidents/service requests that they cannot resolve within agreed timescales
• Following up till the closure of the incident with second and third line support
• Keeping users informed of progress
• Closing all resolved incidents, requests and other calls
• Conducting customer/user satisfaction call-backs/surveys as agreed
• Communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc


Industry Type : IT - Software Services
Functional Area : IT Software

Desired Candidate Profile

BS: Computer Science or Computer Engineering
• 0-4 Year(s) of experience in Application support position.
• Good knowledge of SQL Commends on SQL 2005 and SQL 2008
• Basic Knowledge of case Logging Software like CRM or Mena Tracks

Keywords

MySQL CRM Application support Computer science MS SQL Investigation Basic

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BI-Technologies

About this Company
About Us
BI-Technologies is considered one of the leading Software House in the Middle East & Africa offering complete Business Software Solutions. Our deep belief that software is never the ultimate goal sought by our clients, but is merely just a first...
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Industry:
Computer Software
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