Software Implementation and Support Specialist Trasix DMCC Posted on August 30, 2019 2 - 3 years Dubai - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Overview:The position of Software Implementation and Support Specialist is vital to the success of each seasonal release of the software. The candidate must be willing to work closely in a team environment and capable of close interaction with upper management to help meet specific customer needs.An Implementation and Support Specialist is responsible for making sure the implementation of this software is a success. This means working closely with customers to get them up and running using the application as well as helping to support them once they are using it. The position also involves close interaction internally with management as well as the development team to help convey the customer’s needs and turn that into tasks that developers can work from.Duties & Responsibilities:As the Implementation and support specialist you will start working with a customer as soon as the season started and will spend the next 15 – 30 days working with that customer to help them understand how to best utilize the system. It is also critical to gain a better understanding on how the customers do business so you can help the company customize the system to better fit their business.This position involves significant travel to customers within the United Arab Emirates and limited travel to customers Internationally. Typically towards the beginning of each launch season you will travel onsite to the customers office and provide them with 2-4 days of training, sometimes followed up by another onsite visit 30 days after they start the season.Once the customer is up and running and using the system you will also work with the development team to help resolve problems as they come up. You will also be working with the customers during and after the implementation to uncover opportunities to further customize the softwareKnowledge, Skills & Abilities:Basic understanding of windows and network concepts and best practices.Strong organizational and team oriented skillsGood knowledge of one or two ticketing system for support tickets.Good communication skills, customer facing.Technical skills in Microsoft SQL server is a huge plusStrong knowledge of Microsoft Excel is a mustEnthusiasm, Energy, professionalism and the ability to work in a fast paced cooperative team environmentAttention to details Company Industry IT - Software Services Department/Functional Area IT Software Keywords Software Implementation and Support Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Software Support Specialist Jobs also searched Dubai UAE All Jobs Software Support Specialist Jobs in Dubai IT-Software Jobs in Dubai MS SQL Server Jobs in Dubai Software Implementation Jobs in Dubai Technical Skills Jobs in Dubai Communication Skills Jobs in Dubai Software Support Specialist Jobs in UAE IT-Software Jobs in UAE MS SQL Server Jobs in UAE Software Implementation Jobs in UAE Technical Skills Jobs in UAE Communication Skills Jobs in UAE Software Support Specialist Jobs IT-Software Jobs MS SQL Server Jobs Software Implementation Jobs Technical Skills Jobs Communication Skills Jobs Trasix DMCC View Contact Details Contact Name/ Designation: - Website http://trasix.com/jobs/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?