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Software Support Engineer

Sumerge

2 - 5 years Cairo - Egypt

Any Nationality


, Posted on June 6, 2018 1 Opening

Job Description

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Monitors, administrates and troubleshoots systems and business applications.
• Performs the roll-out and deployment of new system features and updates.
• Communicate with users through a series of actions to help resolve issues or how to effectively use the system.
• Diagnose and troubleshoot technical issues through analyzing logs, applications, networks, operating systems...etc.
• Providing remote and face-to-face technical support to system users.
• Escalate technical issues to L3 technical support and follows up on their resolution and deployment.
• Providing an effective interface between users and L3 technical support, supplying all necessary diagnostic information according to procedures till issues are resolved.
• Maintaining accurate records of all issues with resolution and contact details.
• Applies software security and upgrades to operational systems and applications.
• Performs regular backups and disaster precautions.
• Make continual improvements to procedures and documentation.
• Automate repetitive tasks via scripting


Industry Type : IT - Software Services
Functional Area : IT Software

Desired Candidate Profile

2-5 years exp. in Software Support / Database Administration
• SQL Scripting
• Web Applications
• Windows/ Linux Administration
• OS Networking
• Knowledge of Java/JEE Application Servers is a plus

Keywords

Networking Windows Technical support Database administration Information technology Diagnostics Operations Operating systems Business applications Linux administration

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Sumerge


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