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Software Support Engineer

American International School

1 - 3 years Giza - Egypt

Bachelor of Science(Computers). Any Nationality

, Posted on May 24, 2018 1 Opening

Job Description

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Software Technical Support Engineer or Application Support Engineer will provide IT software consulting services and work with the teachers and staff to resolve applications and products issues. Provide highly qualified resources to deploy such solutions including implementation, training and support, which will allow teachers and staff to maintain or improve their system. This position requires self-initiative, ownership, excellent listening skills, motivated to provide exceptional customer service from inception to resolution for each issue, responsiveness, collaboration, technical Support expertise, and business acumen.
Duties and Responsibilities:
• Software Installation
• Act as primary Software technical Support in the School.
• Data migration and testing.
• Provide Users training on the usage of the software, best practices as it relates to the application
• Backup and Restore database and check it every day.
• Designing modules by dividing the user requirements into sub modules and setting time frame for task completion.
• Receiving requests for new modules and modification to existing tasks. Participate in setting and implementing programming standards, procedures and common libraries for projects.
• Deeply Experience of Object Oriented Programming.
• Develop web and desktop applications using .net (Visual Studio [C#, ASP.net, ADO.net]), XML Web Services, JavaScript, PHP.
• Excellent knowledge of Microsoft SQL Server and MySQL.
• Prepare and present progress reports on project/activities as required. (Crystal Reports, Reporting Services)
• Testing and evaluating the systems functionality to ensure successful integration.
• Test Debugging, data validation and test case scenarios.
• Searching Internet for new technologies and new systems to develop internal work.
• Write and maintain system documentation.
• Take ownership of Staff issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Staff issues.
• Follow standard procedures for proper escalation (when required) of unresolved issues to the appropriate internal teams.
• Upgrade or migrate the software
• Troubleshooting, data recovering and reinstalling Software.
• Providing procedural documentation and relevant reports.
• Provide prompt and accurate feedback to Staff

Industry Type : Education / Training / Teaching / Academics
Functional Area : IT Software

Desired Candidate Profile

Bachelor of Science of Engineering, Computer Science or equivalent experience.
• Excellent Knowledge of Visual Studio 2005, 2008, 2010, 2012.2015
• Excellent Knowledge on C# and MS SQL Server, Crystal Reports, Reporting Services
• Excellent communication skills (written and talking)
• Good understanding of Object Oriented programming methodologies Good understanding
• Hard worker and able to meet deadline.
• Team Worker and able to work under pressure.
• 1-3 year experience.
• MCSD, MCTS and DBA is a must.
• Win Server 2012/2016 is a plus.
• Systems and network infrastructure background is a plus.
• Applicant must be a language school or experimental graduate
• Understanding of common support metrics, available tools, and typical industry standards for excellent support
• Strong troubleshooting and multi-tasking skills.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Working knowledge of enterprise databases is a plus
• Prioritizing and managing many open cases at one time.
• Self-motivated, independent, well-organized and dynamic.
• Very good presentation and interpersonal skills required.
Personal Skills:
• Accuracy
• Concentration
• Efficiency
• Attention to details
• Excellent communication skills (written and talking)
• Highly organized
• Self-motivated
• Teamwork and Problem solving skills
• Ability to learn.
Required Candidates
• Experience: Min 1-3 years
• The Candidate must be resident at this places 6 October / Elharam / Faisal / Mohandseen / Doki
• Attach a recent photo to your CV is a must
• Preference to who is the holder of ITI diploma
• Preference to who working in the schools.
• Language: Excellent Arabic and English
• Position: Software Support Engineer
• Maximum Age 27 year


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American International School

AISE West opened in 2009 in Sheikh Zayed City. The attractive campus is located in a peaceful suburban setting about 20 km from Cairo s center. We serve a predominantly Egyptian community. The school has grown steadily to encompass the whole range from PreK to Gr 12; currently...

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