Software Support Specialist Online Technical Services - OTS Posted on September 12, 2019 1 - 3 years Alexandria - Egypt Bachelor of Technology/Engineering(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB OTS is immediately hiring a Software Support Specialist that is in charge of providing support efforts for OTS software products/services and is responsible for:• Provide technical support to software users on daily basis• Receive calls from the users who are experiencing technical issues with the software applications, troubleshoot the problems, identify the sources of issues and may offer the solution or escalate the issue to the development team• Work closely with development team to identify and resolve potential problems in the software products/services• Monitor running software services to guarantee high quality and availability levels• Respond to users' requests for information and advise about using any function or feature in the software products• Receive the requests of the users for implementing changes or adding enhancements to the software products• Gain ongoing knowledge in the business domain of the software products• Teach the users how to use a new upgrade of the software products• Participate in the installation and implementation phase of new software products• Participate in training new clients• Maintain good communication with all clientsjob requirements1 to 3 years Company Industry IT - Software Services Department/Functional Area IT Software Desired Candidate Profile Bachelor's degree in IT, software engineering or a related area• Very good knowledge of MSSQL• Very good knowledge of computer networks fundamentals• Very good knowledge of distributed software systems• Strong analytical, troubleshooting and problem solving skills• Knowledge of ITIL fundamentals is an advantage• Strong email writing skills• Good at documenting user's complains, issues and the provided resolutions Keywords Software Support Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Software Support Specialist Jobs also searched Software Support Specialist Jobs IT-Software Jobs Software Support Jobs Technical Support Jobs Computer Networking Jobs Software Engineering Jobs Application Software Jobs Online Technical Services - OTS View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/230813-Software-Support-Specialist-Online-Technical-Services---OTS-Alexandria-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?