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Software Technical Support Agent

Silicon21

Posted on October 10, 2019

1 - 2 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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Responsible for developing a working technical solution based on the theoretical design defined by the Business Consultant and in line with the business case.
• Participate in meetings with current and potential customers and act as an expert in the field of industrial printing solution (printing hardware, software applications).
• To provide technical expertise on Canon Office Printing/Scanning solutions and supporting IT technologies during the presales scoping, analysis, design and implementation project phase.
• Deliver and support the implementation of the Office Printing/Scanning solutions.
• Provide training to customer staff (operators and maintenance staff)
• Diagnose, find solutions and carry out an intervention.
• Establish positive relationship to optimize customer satisfaction and loyalty
• Continually improve required knowledge & skills set (personal, technical and commercial) for on-going contribution to the Office Printing/Scanning business.
job requirements
1 to 2 years


IT - Software Services

IT Software

Desired Candidate Profile

Qualifications :
• Basic knowledge of MS Windows Server (2003, 2008, 2012), MS Windows SQL Server, MS client OS (MS Windows 7, 8, 10). Expert knowledge in any one of the mentioned S/W is a plus.
• Basic knowledge of Active Directory/LDAP
• Basic knowledge of Networking and network infrastructure knowledge
• Knowledge of Windows, Apple and other OS systems is a plus
Education Major: Computer Science.

Keywords

Software Technical Support Agent

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Silicon21


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