Software Technical Support / Application Support eVision Posted on December 2, 2019 3 - 5 years Cairo - Egypt Bachelor of Science(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Software Technical Support or Application Support will provide software consulting services and work with Clients to resolve applications and products issues.• Provide highly qualified resources to deploy such solutions including implementation, training and support, which will allow clients to maintain or improve their system.• This position requires self-initiative, ownership, excellent listening skills, motivated to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical Support expertise, and business acumen.Duties and Responsibilities:• Implementation• Software Installation• Act as primary technical point of contact for the customer and Project Management staff during the implementation process for complex implementations.• Data migration and testing.• Provide Users training on the usage of the software, best practices as it relates to the application and specific business needs of the customer.Technical Support• Take ownership of customer issues reported and see problems through to resolution• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.• Follow standard procedures for proper escalation (when required) of unresolved issues to the appropriate internal teams.• Upgrade or migrate the software• Troubleshooting, data recovering and reinstalling Software.• Providing procedural documentation and relevant reports.• Provide prompt and accurate feedback to customersjob requirements3 to 5 years Company Industry IT - Software Services Department/Functional Area IT Software Desired Candidate Profile Bachelor of Computer Science preferably AUC, GUC or Arab Academy for Science & Technology or equivalent experience.• 3-5 years of experience in deploying software applications including implementation, support and user training.• IT banking experience is an asset.• Good Knowledge of SQL queries, Oracle, Microsoft SQL.• Understanding of common support metrics, available tools, and typical industry standards for excellent support• Strong troubleshooting and multi-tasking skills.• Working continuously on a task until completion (or referral to third parties, if appropriate).• Working knowledge of enterprise databases is a plus• Prioritizing and managing many open cases at one time.• Fluent in English, spoken and written.• Self-motivated, independent, well-organized and dynamic.• Very good presentation and interpersonal skills required. Keywords Software Technical Support / Application Support REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Software Technical Support / Application Support Jobs also searched IT-Software Jobs Oracle Jobs SQL Queries Jobs Technical Support Jobs Application Support Jobs User Training Jobs Software Troubleshooting Jobs eVision View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/253117-Software-Technical-Support---Application-Support-eVision-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?