Home Jobs in Egypt Jobs in Cairo Software Technical Support / Application Support

Software Technical Support / Application Support


Posted on December 2, 2019

3 - 5 years Cairo - Egypt

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

Email sent successfully.

Software Technical Support or Application Support will provide software consulting services and work with Clients to resolve applications and products issues.
• Provide highly qualified resources to deploy such solutions including implementation, training and support, which will allow clients to maintain or improve their system.
• This position requires self-initiative, ownership, excellent listening skills, motivated to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical Support expertise, and business acumen.
Duties and Responsibilities:
• Implementation
• Software Installation
• Act as primary technical point of contact for the customer and Project Management staff during the implementation process for complex implementations.
• Data migration and testing.
• Provide Users training on the usage of the software, best practices as it relates to the application and specific business needs of the customer.
Technical Support
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation (when required) of unresolved issues to the appropriate internal teams.
• Upgrade or migrate the software
• Troubleshooting, data recovering and reinstalling Software.
• Providing procedural documentation and relevant reports.
• Provide prompt and accurate feedback to customers
job requirements
3 to 5 years

IT - Software Services

IT Software

Desired Candidate Profile

Bachelor of Computer Science preferably AUC, GUC or Arab Academy for Science & Technology or equivalent experience.
• 3-5 years of experience in deploying software applications including implementation, support and user training.
• IT banking experience is an asset.
• Good Knowledge of SQL queries, Oracle, Microsoft SQL.
• Understanding of common support metrics, available tools, and typical industry standards for excellent support
• Strong troubleshooting and multi-tasking skills.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Working knowledge of enterprise databases is a plus
• Prioritizing and managing many open cases at one time.
• Fluent in English, spoken and written.
• Self-motivated, independent, well-organized and dynamic.
• Very good presentation and interpersonal skills required.


Software Technical Support / Application Support


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

People Looking for Software Technical Support / Application Support Jobs also searched


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private