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Spa Attendant (Egyptain only)

Kempinski Hotel

Posted on April 22, 2019

2 - 3 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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Royal Maxim Palace Kempinski
The Royal Maxim Palace Kempinski is a haven of tranquillity in the heart of New Cairo. Offering a range of palatial services, the hotel features the finest rooms coupled with the highest levels of service and is an ideal base from which to explore the amazing city of Cairo.
The hotel s optimum location on the city s ring road and its close proximity to Cairo International Airport make the hotel the perfect starting point from which to explore Cairo s treasures.
Spa Attendant
To take 100% responsibility to ensure
you deliver and exceed the guests expectations in accordance with Resense s
spa vision, core values and all related brand standards, procedures and
policies.
Key Responsibilities:
• Ensure the spa is cleaned and maintained to the highest standard of hygiene and cleanliness with the guest always being of the utmost importance.
• This includes ensuring that all guest supplies are maintained and that the guest journey is delivered in accordance with Resense policies & procedures.
• Ensure guests receive personalised & individual service i.e. anticipate their needs. Offer a fresh towel, fix up their towel whilst they are in the pool, turn their shoes around the right way, and offer to get them a snack or a drink in the lounges.
• Maintain entire spa, in particular, wet areas, changing rooms and lounges. . These should be kept in a neat, tidy and sanitary manner in accordance with Health and Safety and Resense Standards.
• Aid therapists in setting up for treatments and clearing away after.
• Aid fitness team in setting up and cleaning fitness area.
• Conduct the Bathing Kur in accordance with Resense training & standards.
• Learn & be informed regarding the wet areas and assist and suggest to guests how to use these areas.
• Will be expected to ensure lockers are stocked with clean linen and supplies at all times and remove soiled linen from changing rooms and relaxation area.
• To receive training to ensure that all relevant legislation pertaining to the Health and Safety and Health and Hygiene standards are implemented and monitored within the spa.
• To maintain a high standard of appearance and personal hygiene in accordance with Resense standards.
• Courtesy to guests and other members of staff at all times.
• Communicate effectively with the entire spa team, you are an important member of the team ensuring the entire spa journey for the guest.
• To assist to all guests and other members of staff at all times.
• To attend to guests in both the relaxation and waiting areas ensuring that they are comfortable as well as offering drinks.
• If required attendants will be responsible for taking guests shoes and guiding to changing rooms, as well as pointing out the location of heat experiences and relaxation areas and explaining their use.


Hotels / Hospitality

Other

Desired Candidate Profile

* Others Skills & Qualification:
•Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
•Operational knowledge of the role.
•Luxury Hotel Experiences.
•Communication skills.
•Passion for hospitality and the European elegance of service.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are

Keywords

Hospitality Operations Sanitary Training Usage Recreation

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