This Job is Old and Position Might be Filled SPA ATTENDANT Mandarin Oriental Hotel Group Posted on July 11, 2018 1 - 2 years Dubai - United Arab Emirates Diploma(Other). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsibilities • Check, clean and set up all spa premises according to Mandarin Oriental standards • Ensure the replenishment of all necessary consumables, items, supplies and ensure that all furniture, fixtures and equipment are well maintained and in perfect working condition • Report any breakage, damage & loss to the Spa management and notify concerned Colleague/s concerning the need for repairs/ fix or additions to spa operations • Operate equipment needed for cleaning and maintenance duties and follow procedures for the use of any equipment according to specifications • Request, collect stock and supplies in accordance with par stock levels • Maintain all departmental assets and ensure that all items are cleaned, checked out, and returned to the appropriate storage area • Ensure spa security and safety by performing tasks such as locking doors/access after cleaning hours or checking electrical appliance use to ensure that hazards are not created • Ensure the shift checklist is completed; stay current with developments in the hotel/ spa operations by reviewing the communication log book each shift; update log book for next shift • Inform the Spa management team of all pertinent information related to the department and report any concerns as they occur along with recommendations for solutions • Notify Manager or concerned colleague/department of all unusual events and circumstances • Maintain familiarity with all spa operating procedures and attend necessary trainings, workshops etc. for self-development • Maintain spa knowledge and awareness with ongoing spa promotions and activities to be able to assist when approached by Guests • Maintain full awareness and adherence of all health and safety/ hygiene control and regulations including chemicals/solutions used at work • Maintain overall health/sanitation, and safety standards in work areas • Maintain awareness and ability to act or respond in any emergency (drill or real) while ensuring Guests safety • Contribute to team effort by accomplishing related results as needed; maintain close coordination with the entire Spa team members in fulfilling great customer service • Comply with all company policies and procedures and exhibit a professional demeanour and willingness to assist guests and colleagues • Ensure presence in the spa area, interact and receive feedback from guests on daily basis; handle guest inquiries, concerns and communicate to the team accordingly • Help the spa reception in their day to day operation as required • Perform all other duties as directed by management Education & Certificates • Senior School qualification or equivalent is a must • With valid Guest Services/ Customer Relations and or Housekeeping training/ certification Experience • Minimum 6 months to 1-year experience in the same position and has worked in a reputable 5-star hotel • Previous work experience in Guest Services • Previous experience working in the Middle East Region is an advantage Skills • Good understanding of Spa public area duties and ability to explain spa equipment and spa offerings • Clear communication; effective verbal and written communication skills in English (minimum intermediate level). Arabic would be desirable. • Interpersonal skills to deal effectively with all business contacts • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others • Mature and outgoing personality with excellent interpersonal skills Company Industry Hotels / Hospitality Department/Functional Area Other Keywords Housekeeping Customer Service Interpersonal Skills Customer Relationship Management Electricals Chemical Training Drilling Usage REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. 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