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Mandarin Oriental Hotel Group

Posted on July 11, 2018

1 - 2 years Dubai - United Arab Emirates

Diploma(Other). Any Nationality

Opening 01

Job Description

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• Check, clean and set up all spa premises according to Mandarin Oriental standards
• Ensure the replenishment of all necessary consumables, items, supplies and ensure that all furniture, fixtures and equipment are well maintained and in perfect working condition
• Report any breakage, damage & loss to the Spa management and notify concerned Colleague/s concerning the need for repairs/ fix or additions to spa operations
• Operate equipment needed for cleaning and maintenance duties and follow procedures for the use of any equipment according to specifications
• Request, collect stock and supplies in accordance with par stock levels
• Maintain all departmental assets and ensure that all items are cleaned, checked out, and returned to the appropriate storage area
• Ensure spa security and safety by performing tasks such as locking doors/access after cleaning hours or checking electrical appliance use to ensure that hazards are not created
• Ensure the shift checklist is completed; stay current with developments in the hotel/ spa operations by reviewing the communication log book each shift; update log book for next shift
• Inform the Spa management team of all pertinent information related to the department and report any concerns as they occur along with recommendations for solutions
• Notify Manager or concerned colleague/department of all unusual events and circumstances
• Maintain familiarity with all spa operating procedures and attend necessary trainings, workshops etc. for self-development
• Maintain spa knowledge and awareness with ongoing spa promotions and activities to be able to assist when approached by Guests
• Maintain full awareness and adherence of all health and safety/ hygiene control and regulations including chemicals/solutions used at work
• Maintain overall health/sanitation, and safety standards in work areas
• Maintain awareness and ability to act or respond in any emergency (drill or real) while ensuring Guests safety
• Contribute to team effort by accomplishing related results as needed; maintain close coordination with the entire Spa team members in fulfilling great customer service
• Comply with all company policies and procedures and exhibit a professional demeanour and willingness to assist guests and colleagues
• Ensure presence in the spa area, interact and receive feedback from guests on daily basis; handle guest inquiries, concerns and communicate to the team accordingly
• Help the spa reception in their day to day operation as required
• Perform all other duties as directed by management
Education & Certificates
• Senior School qualification or equivalent is a must
• With valid Guest Services/ Customer Relations and or Housekeeping training/ certification
• Minimum 6 months to 1-year experience in the same position and has worked in a reputable 5-star hotel
• Previous work experience in Guest Services
• Previous experience working in the Middle East Region is an advantage
• Good understanding of Spa public area duties and ability to explain spa equipment and spa offerings
• Clear communication; effective verbal and written communication skills in English (minimum intermediate level). Arabic would be desirable.
• Interpersonal skills to deal effectively with all business contacts
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Mature and outgoing personality with excellent interpersonal skills

Hotels / Hospitality



Housekeeping Customer Service Interpersonal Skills Customer Relationship Management Electricals Chemical Training Drilling Usage


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