SPA ATTENDANT SUPERVISOR Mandarin Oriental Hotel Group Posted on July 11, 2018 1 - 2 years Dubai - United Arab Emirates Diploma(Other). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsibilities • Supervise the team of Spa Attendants to include their on and off the job training, daily attendance, grooming, coaching, appraisals and personal development plans and ensure that a high standard of service is maintained throughout the Spa • Train newly-joined colleagues of the department of the safe operation of equipment and familiarization of departmental policies and procedures, as per Colleague Training Record guidelines • Plan, book and deliver on and off job training as required to ensure best possible service standards as well as Colleague development • Coordinate with Training department for any training needs, represent the department and attend Trainers meeting and training audits • Monitor training hours of Colleagues; maintain and submit training records/reports as per schedule • Participate in daily operations alongside their Colleagues setting a positive example • Foster a harmonious atmosphere among Colleagues in their area and brings team members together through constant communication and team activities • Openly communicate appropriate and useful information through various channels to include department meetings and briefings • Motivate Colleagues through the effective implementation of incentive and recognition and rewards programs • Coach and discipline Colleagues in a fair and consistent manner in order to motivate and improve performance • Conduct Colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth • Review satisfaction results for their areas and identify any trends and share observations and suggestions with Manager • Ensure that all Mandarin Oriental Guiding Principles and Pillars are adopted, respected and inculcated amongst all Spa Attendants • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement • Focus on continually improving service, standards, new ideas that bring about increase in revenue and increase in guest traffic in the spa • Perform various administrative responsibilities for the spa attendants including the preparation of work schedules to maximize the effectiveness of the spa operations • Ensure the shift checklist is completed; stay current with developments in the hotel/ spa operations by reviewing the communication log book each shift; update log book for next shift • Exhibit a professional demeanour and willingness to assist guests and colleagues • Maintain all departmental assets and ensure that all items are cleaned, checked out, and returned to the appropriate storage area • Inform the Spa Operations Manager of all pertinent information related to the department and report any concerns as they occur along with recommendations for solutions • Prepare and distribute reports as requested by management • Notify Manager of all unusual events and circumstances and respond to emergency situations as necessary and as directed • Monitor and ensure efficient set up cleanliness, orderliness of Spa area for the daily operations according to Mandarin Oriental standards • Ensure the replenishment of all necessary items/supplies; furniture, fixtures and equipment are well maintained and in perfect working condition • Evaluate the operations and procedures, and suggest improvements accordingly • Ensure that the colleagues schedules are done in advance giving the team enough notice of shifts and demands of business • Help plan future training for the colleagues and achieve training targets • Ensure keys are well controlled keeping in mind safety and security of the spa premises • Ensure presence in the spa area, interact and receive feedback from guests on daily basis • Maintain close coordination with Spa Treatment and Spa Concierge Supervisor in fulfilling great customer service • Track guest feedback and work closely with Spa Operations team to address concerns and work towards continuous improvement • Assist in the operations of all spa departments as required Education & Certificates • Senior School qualification or equivalent is a must • Hotel school graduates will be preferable Experience • Minimum 1-2 years experience in the same position and has worked in a reputable 5-star hotel • Work experience in Spa Operations/ Housekeeping/ Customer Service • Previous experience working in the Middle East Region is an advantage Skills • Professional in MS Word, Excel and PowerPoint software programs • With knowledge of Spa software systems (e.g. SpaSoft or similar) • Effective verbal and written communication skills in English; Arabic would be desirable • Interpersonal skills to deal effectively with all business contacts • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others • Mature and outgoing personality with excellent interpersonal skills Company Industry Hotels / Hospitality Department/Functional Area Other Keywords Housekeeping Customer Service Administration Continuous Improvement Interpersonal Skills Guest Satisfaction Ms Word Supervisor Management Powerpoint REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. 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If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Spa Supervisor Jobs in Dubai Assistant Jobs in Dubai Manager Jobs in Dubai Administration Jobs in Dubai Operations Management Jobs in Dubai Continuous Improvement Jobs in Dubai Customer Service Jobs in Dubai Spa Supervisor Jobs in UAE Assistant Jobs in UAE Manager Jobs in UAE Administration Jobs in UAE Operations Management Jobs in UAE Continuous Improvement Jobs in UAE Customer Service Jobs in UAE Spa Supervisor Jobs Assistant Jobs Manager Jobs Administration Jobs Operations Management Jobs Continuous Improvement Jobs Customer Service Jobs Mandarin Oriental Hotel Group View Contact Details Contact Name/ Designation: - Website http://careers.pageuppeople.com/800/cw/en/job/500637/spa-attendant-supervisor Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?