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Spa Cleaning Supervisor

JW Marriott Marquis Hotel Dubai

3 - 4 years Dubai - United Arab Emirates

Any Nationality

, Posted on March 22, 2018 1 Opening

Job Description

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Job Summary
Maintaining and supervise an efficient cleaning and servicing operation to spa, pool, health club and service areas as allocated. To make sure that all areas are well maintained as per the Marriott standards.
To train and develop the other Spa Cleaner associates.
To maintain costs within the Department.
To obtain the highest possible and balanced Brand Standard audit certification and departmental productivity.
Candidate Profile
Minimum 3 years of experience as a supervisor in Hotels
Skills and Knowledge
Communication skills
Ability to interact with different cultures
Ability to balance department guests and associates needs
Training skills
Good oral and written communication skills in English
Able to work under pressure at times
Education or Certification
Minimum HSLC qualification
Previous experience in housekeeping or preferably Spa
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.
Essential Functions
To be changed and ready for work at appointed time as shown on Rota. Ensuring your uniform and badges are worn as to Hotel Standard. If you are sick, ring in before duty commences and speak to the Director/ Supervisor.
To sign for any keys you may have and to be responsible for that key during your shift. Never loan your key to anyone, even a work colleague. Return and sign key back in before leaving the hotel.
To conduct departmental opening up / closing down procedures according to shift allocation.
To systematically check all spa, pool and health club areas to ensure they have been cleaned and serviced to brand standards
To supervise the work of the spa cleaner providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards
To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.
To make sure that you carry out the day briefing and the 15 minutes training with all spa associates.
The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards
Report and follow up on all maintenance requests on a daily basis.
Conduct the correct hand over procedure for each shift
To assist in Inventories.
To attend or hold training sessions when required
To hold team meetings and produce an action plan for the director and ensure these are followed up.
To carry out your teams 1;1 meetings and staff appraisals
To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
To assist in maintaining discipline within department.
To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested
To supervise the deep cleaning of all spa, pool and health club areas etc.
To ensure all requests from guests are carried out.
On completion of the shift ensure that all rooms are locked clean and tidy and that corridors are clean and tidy
To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed if any.
To maintain a smooth working relationship with associates of other departments
To ensure that all spa cleaner hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to, Health and safety Regulations and to ensure that these are complied with at all times.
To report to concern department any maintenance faults or hazards in public area, corridor or equipment immediately.
To report to concern department any damaged fixtures and fitting which needs replacements.
To ensure all department equipment, service rooms and store cupboards are maintained at the required standard and are left clean, tidy and locked at the end of each shift.
To follow the correct procedure for the storage and recording of lost property.
To be aware of all current Company and Departmental Policies and Procedures. Ensuring that these are adhered to at all times.
To attend all Statutory Training, Job Training Sessions and Communication Meetings.
Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your director.
To be aware of and carry out all Hotel Security.
To report any suspicious person(s) or packages immediately to the duty manager.
To be aware of the Health, Safety and Hygiene Regulations at work
To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm
To maintain a cheerful and polite attitude to our guests and colleagues at all times and to use the guests name if known.
To ensure any guest complaints are investigated and rectified to the guest s satisfaction immediately. Any serious complaints should be referred to the Director for her attention.
Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale
Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.
Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
Follows all procedures set up for the protection of the environment within the hotel and grounds.
To carry out any other reasonable task as requested e.g. checking public areas
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Housekeeping SPA Service Health club Auditing Luxury English Policies Training and Development Fire prevention

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JW Marriott Marquis Hotel Dubai

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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