SPA CONCIERGE Mandarin Oriental Hotel Group Posted on July 12, 2018 1 - 2 years Dubai - United Arab Emirates Diploma(Aircraft Maintenance). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Scope of Position Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, perform Point of Sales activities including retail and checking in and checking out all guests in a professional manner. Responsibilities • Assist in the operations of all spa areas as required • Maintain the cleanliness of The Spa; in particular the reception & retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards. • Will be expected to aid therapists in setting up for treatments and clearing away after. • Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance. • Must be a team player and assist all spa and hotel colleagues where necessary. • Ability to perform opening and closing duties. • Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products. • Must have good telephone skills and follow required telephone etiquette. • Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner. • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa & Wellness. • Must attend all training courses as deemed necessary. • Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound & Sustainable standards are implemented and monitored within the spa & wellness. • Oversees incoming and outgoing guest and spa colleagues business-related emails. • Will be expected to assist various demonstrations and events. • Recognize the importance of "sales" in every aspect of their role and be responsible for achieving set sales targets. • Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately. • When receive LRA and TripAdvisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder. Education & Certificates • Senior School qualification or equivalent is a must • Hotel school graduates will be preferable Experience • Minimum 1 year of experience working in a service environment is a must • Previous experience working in a 5-star hotel environment will be an advantage • Previous experience working in the Middle East Region is an advantage • Good knowledge on computer systems is a must Skills • Clear communication; effective verbal and written communication skills in English (minimum intermediate level). Arabic would be desirable. • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others • Mature and outgoing personality with excellent interpersonal skills Company Industry Hotels / Hospitality Department/Functional Area Other Keywords Customer Service Wellness Scheduling Sanitary Interpersonal Skills Senior Director Consulting Training Retail Usage REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Dubai UAE All Jobs Concierge Jobs in Dubai Cashier Jobs in Dubai Supervisor Jobs in Dubai Retail Jobs in Dubai Customer Service Jobs in Dubai Communication Skills Jobs in Dubai Written Communication Jobs in Dubai Concierge Jobs in UAE Cashier Jobs in UAE Supervisor Jobs in UAE Retail Jobs in UAE Customer Service Jobs in UAE Communication Skills Jobs in UAE Written Communication Jobs in UAE Concierge Jobs Cashier Jobs Supervisor Jobs Retail Jobs Customer Service Jobs Communication Skills Jobs Written Communication Jobs Mandarin Oriental Hotel Group View Contact Details Contact Name/ Designation: - Website http://careers.pageuppeople.com/800/cw/en/job/500646/spa-concierge Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?