As a Spa Manager , Effectively manage the Spa to maintain brand standards, and achieve budget and other agreed objectives. Approach Spa branding in a positive and 'can do' manner. Instill brand values and standards into staff so they fully understand and believe in the brand. Maintain brand standards on a day to day basis. Contribute to brand review, so brand remains relevant and appropriate to customer needs. Recruit staff who reflect Spa standards in line with company procedures. Induct
staff thoroughly, ensuring a comprehensive understanding of the company, the
Spa, and customers, their role and your expectations. Train staff, utilising
company courses, so they perform to company expectations. Screen all potential
Spa users using company approved procedures, to spot risk factors and identify
objectives. Constantly monitor Spa competitors, using information to recommend
changes to Spa strategies. Drive all retail activities in Spa (including
beauty, sports retail, food and beverage) ensuring effective marketing, sales
promotion, sales and after sales service. Establish and attain key business
objectives relating to all areas of Spa performance. Review financial
performance on a daily, weekly, monthly basis, take remedial action as
appropriate. Provide accurate weekly and
monthly figures as requested by General Manager, and submit by deadlines.
In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
Minimum 2 years' experience as Spa Manager in a 5 star luxury hotel.
Bachelor's Degree or Diploma in related field.
Strong understanding / experience of Spa Operations in a multi-cultural environment.
Self-starter, with the ability to understand the business and link them to department agenda.
High level of drive for results; adaptable and flexible with the ability to build relationships.
Excellent written and verbal communication in English.
Excellent guest relations, problem solving and time management skills
Industry Type :
Hotels / Hospitality
Functional Area :