• Ensuring that NStyle lounges achieve or exceed the goals relating to revenue and cost of operations while providing the highest level of customer service
• Demonstrating and reinforcing excellent customer service to promote a positive customer orientation in the store and ensure efficient, quality service.
• Promptly and effectively resolving customer complaints using the recommended process and focusing on customer satisfaction; maintains all records regarding complaints and redos.
• Manage client feedback , client queries, and ensure effective booking
• Ensure store cleanliness, wait times, service and convenience and working operation of all equipment.
• Promoting and maintaining high standards of technical quality in the store.
• Guaranteeing the esthetic beauty and tranquility of the Store facilities to promote a relaxing and appealing environment
• To provide leadership, direction and supervision of staff in the daily operations of the store including, but not limited to, all services, quality, retail, salon, customer service.
• Enforcing policies and procedures; keeping updates of Labour, municipality guidelines, hygiene regulations and maintains complete personnel files for each employee.
• Ensure the store operating procedures & policies manuals are implemented & updated as required
• Reference and abide by the Standard Operating Procedures, Policies & Forms Manuals.
• Maintains excellent communications within the store; builds positive, fun working relationships with staff and promotes teamwork.
• Follows and reinforces proper appearance and apparel standards.
• Facilitates store meetings; presents ideas and information.
• Oversee all inventory and ordering of retail products and services. Prepare, implement and update business and marketing plans
• Manages expenses against budget and maintains continual awareness of expense/loss control to ensure effective management of expenses
• Recommends/suggests product purchases to customers to maximize product sales and to ensure they are using the right product for their hair type/style.
• Ensure that the store uses effective sales techniques and meets the target every month.
• Devise strategies to enhance the sales of the store by prompting the team.
• Training, motivating, directing, and evaluating the NStyle staff at the store
• Evaluating the technicians on POS system, ensuring the bookings are scheduled properly, services are completed and no bad entries and void transactions are entered.
• Ensure the monthly rooster is followed at all times and lieu days are availed as per the schedule, 100% attendance of the staff and the store is not compromised.
• Willing to work shift hours including nights and weekends.
• To ensure the store remains operational, hygienic, clean and tidy and furnished with adequate linen, professional and retail stock and supplies at all times.
Industry Type :
Fitness / Wellness / Gym / Salon / Spa
Functional Area :