SPA MANAGER Hilton Hotels Posted on November 7, 2019 2 - 4 years Doha - Qatar Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB A Spa Manager is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets of Hilton's newest resort and entertainment complex in Qatar. The Salwa Beach Resort is to become one of the largest resorts in the Middle East. It spreads along a 3.5km pristine beach front on the southwest coast of Qatar. Managed by Hilton, it will have 362 hotel rooms and residential units with private beaches, a world-class leisure and waterpark, sports club, marina, dive center, health club, spa, restaurants, cinemas and retail space. The resort is scheduled to open in 2020 and can be found on Google and YouTube under its working title 'Salwa Beach Resort'.What will I be doing?As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:• Manage overall operations of the spa• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards• Ensure client experience is proficient including bookings, payments, and consultation cards• Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development• Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes• Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement• Manage customer feedback effectively to ensure continuous service and programme improvement• Instill brand values and standards to maintain quality on a daily basis• Liaise with other hotel departments• Ensure customers and guests receive friendly and consistent personalised service from all team members• Respond to audits to ensure continual improvement is achieved• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests Company Industry Hotels / Hospitality Department/Functional Area Other Desired Candidate Profile What are we looking for?A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:• Management experience within the spa industry• Ability to meet financial targets• Ability to work under pressure• Excellent grooming standards• Willingness to develop team members and self• Flexibility to respond to a range of different work situations• Ability to work on your own or in teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :• Knowledge of the local market• Relevant qualificationsWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Keywords SPA MANAGER REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. 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