Spa Receptionist Four Seasons Hotel

About the role About the Role
The Spa Receptionist is the first point of contact for all Pearl Spa guests, creating a welcoming and serene atmosphere from the moment they arrive. This role is responsible for managing reservations, greeting guests, coordinating therapist schedules, and ensuring seamless spa operations. With warmth, professionalism, and attention to detail, the Spa Receptionist supports the delivery of an exceptional and personalized wellness experience.

What you will do

Main Duties and Responsibilities

• Maintains a warm, calm, and welcoming demeanor at all times when assisting guests and colleagues; smiles genuinely and maintains appropriate eye contact.

• Keeps the reception and work areas neat, clean, organized, and quiet to preserve the spa s serene environment.

• Wears the prescribed uniform neatly and consistently demonstrates excellent personal hygiene and grooming standards.

• Follows proper accounting procedures and adheres to all Standard Operating Procedures (SOPs) and attendance policies.

• Demonstrates flexibility with scheduling and adapts to changing business demands.

• Accepts performance feedback positively and makes appropriate adjustments to improve performance.

• Communicates clearly and respectfully; listens attentively and avoids interrupting others.

• Responds appropriately to any hotel emergency or safety situation, following established procedures.

• Utilizes the spa logbook, software system, and scheduling charts to ensure accurate communication of relevant information among staff.

• Builds positive relationships with peers, subordinates, and supervisors through trust, cooperation, and mutual respect.

• Reports and records maintenance issues, guest comments, resident concerns, and operational glitches to the Spa Supervisor or Director of Spa.

• Maintains thorough knowledge of all spa and health club amenities, equipment, treatments, packages, and current promotions, including their benefits, indications, and contraindications.

• Understands and follows all safety and operational procedures related to spa and health club equipment and products.

• Demonstrates discretion and maintains strict confidentiality regarding all guest, team member, and third-party information at all times.

• Performs additional tasks or projects as assigned by Director of Spa, Spa Supervisor, or hotel management and respects established lines of authority.

What you bring

• A minimum of at least 1 year of experience in the similar role in a luxury brand, spa or wellness center.

• Strong guest service orientation with excellent communication and interpersonal skills.

• Professional, polished appearance with a calm and welcoming demeanor.

• Knowledge of spa treatments, wellness products, and basic retail principles is an advantage.

• Proficiency in spa booking or hotel property management systems (e.g., Opera, Book4Time).

• Excellent organizational and multitasking skills with attention to detail.

• Fluency in English is required; additional languages are an asset.

What we offerbr> Competitive Salary, wages, and a comprehensive benefits packagebr> Excellent Training and Development opportunitiesbr> Complimentary Accommodation at other Four Seasons Hotels and Resortbr> Complimentary Dry Cleaning for Employee Uniformsbr> Complimentary Employee Mealsbr> and so much more!br>

Schedule & Hours:

This is a full-time role