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Spa Receptionist

Sheraton Grand Hotel, Dubai

Posted on September 13, 2019

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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POSITION PURPOSE
To welcome guests and answer all enquiries observing set standards
and with patience. Have a complete knowledge of the treatments and services
offered, and any promotions that may be on offer at the time. To ensure that
all operational procedures, codes of conduct and standards of appearance as
laid down by the Assistant Spa Manager are implemented and adhered to by all
reception staff. To organize scheduling and maximize use of time within the
diary.
ESSENTIAL FUNCTIONS
- To ensure a warm
friendly welcome to all clientele at all times.
- To co-ordinate guests
consultation records with the Therapists.
- Ensure that all relevant
spa staff receive a print out of their daily schedule.
- To adhere to an agreed
reporting system on a timely basis.
- To be responsible for
all billing procedures at the reception desk and the correct reconciliation of
funds at the close of each shift and at the end of the day s work.
- Complete daily opening
procedures and check lists per relevant area daily.
- Schedule reservations
of Spa services for guests and monitor availability of treatments and staff to
ensure prompt service according to the relevant skills of the therapists.
- To organize scheduling
to maximize use of time and profitability whilst ensuring that the client s
needs are of first importance.
- Assist with
administration duties such as, purchasing, receiving and inventory reporting.
- To give the clientele
the best possible service, and make the client feel important.
- To show a professional
attitude at all times, particularly with regard to punctuality, appearance and
general manner.
- To ensure that all
administrative procedures run professionally.
- To supervise and
conduct the safety of users and equipment in the spa and receive training to
ensure that all relevant legislation pertaining to the Health and Safety at
Work Law and Health and Hygiene standards are implemented and monitored within
the spa.
- To recognize the
importance of sales in every aspect of their role.
- To have full retail
knowledge of products and prices charged.
- Must attend all
training courses as deemed necessary by the Spa Supervisor.
QUALIFICATION STANDARDS
- Must have proven track
record in Spa, Fitness or Hospitality industry
- Must be able to assist
guests with inquiries
- Must be able to speak
and write in English
- Totally embrace the
philosophy of guest and customer service and owns the guests
- Identify yourself with
the hotel s brand and operating philosophy
- Possess a warm and
friendly demeanor
- Strive to achieve
satisfaction and delight of our customers
- Must be detailed oriented.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Spa Receptionist

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Sheraton Grand Hotel, Dubai


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