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Spa Receptionist

Kempinski Hotel

Posted on March 27, 2019

1 - 3 years Muscat - Oman

Other(Other). Any Nationality

Opening 01

Job Description

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Key Responsibilities:

Provide high levels of customer service.

Respond to Guests bookings and queries in a professional manner.

Promote and up sell spa services and retail sales.

Record reservations and manage the appointment schedule.

Conduct confirmation calls.

Checking Guests in and out, following payment procedures.

Ensure the reception area is clean and presentable at all times.

Manage the locker keys.

Update and manage client profiles.

Prepare daily reports.

Assist in the development and updating of the spa menu.

Reference and abide by the spa s.

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Desired Skills & Qualifications:
One (1) year spa reception experience in an international standard spa
Telephone system operations
Typing (>50 words per minute).
Computer literate (mid-advanced level) including databases.
Business Administration/Personal Assistant/Secretary.
Certificate an advantage.
Sales and/or customer service training an advantage.
Knowledge of Herbal Therapy (Preferable).


Spa Receptionist


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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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