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Spa & Recreation Supervisor

Westin Hotels & Resorts

Posted on July 6, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Job Summary
Create recreational
activity agendas and advertisements using publishing software. Conduct
inventory of supplies, materials, and equipment and inform manager of low
supply items. Encourage, recruit, register, and schedule guests to participate
in recreation activities. Promote a fun and relaxing atmosphere for guests.
Provide information to guests about available recreation facilities and
activities. Promote the rules and regulations of the recreation facility
intended for the safety and welfare of guests and members. Observe activity in
the recreational facility and respond appropriately in accordance with local
operating procedure in the event of an emergency. Be aware of possible situations
where guests are not able to safely participate in an activity and inform
supervisor/manager. Provide assistance to injured guests until the arrival of
emergency medical services. Clean and maintain recreational equipment and
supplies.
Assist management in
training, motivating, and coaching employees; serve as a role model. Report
accidents, injuries, and unsafe work conditions to manager; complete safety
training and certifications. Follow company policies and procedures; ensure
uniform and personal appearance is clean and professional; maintain
confidentiality of proprietary information; protect company assets. Anticipate
and address guests service needs; assist individuals with disabilities. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships with
others. Process orders or transactions from customers and collect payment as
necessary. Ensure adherence to quality expectations and standards; identify, recommend,
and implement new ways to increase organizational quality. Read and visually
verify information in a variety of formats (e.g., small print). Visually
inspect tools, equipment, or machines (e.g., to identify defects). Enter and
locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to
25 pounds without assistance and objects weighing in excess of 50 pounds with
assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move through narrow,
confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces
as well as up and down stairs and/or service ramps. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping. Perform other
reasonable job duties as requested.
Critical Tasks
Spa, Recreation Communication and Coordination
Provide information to guests about
available spa treatments, recreation and spa facilities, activities, lessons,
and equipment.
Promote a fun and relaxing atmosphere for
guests in all recreational an spa activities areas by expressing an upbeat and
enthusiastic attitude.
Register and schedule guests for
activities by recording information using the appropriate method (e.g., write
in registration book, enter into Concierge Assistant).
Encourage and recruit guests to
participate in recreation activities.
Spa and Recreation Facilities Safety
Observe activity in the recreational
facility and respond appropriately in accordance with local operating procedure
in the event of an emergency.
Provide assistance to injured guests until
the arrival of emergency medical services.
Promote the rules and regulations of the
facility (spa, fitness center, pool/beach, tennis courts, skiing area) intended
for the safety and welfare of guests and members.
Follow company policy and procedure for
working with children (e.g., use of waiver forms).
Be aware of situations where guests are
not able to safely participate in an activity and inform supervisor/manager.
Complete any certifications/training
required by law or manufacturer to instruct guests/clients on the use of
equipment.
Recreation Equipment and Supplies
Clean and maintain recreational equipment
and supplies.
Make sure that spa is cleaned and safe for
guest use.
Guest Relations
Welcome and acknowledge each and every
guest with a smile, eye contact, and a friendly verbal greeting, using the
guest's name when possible.
Engage guests in conversation regarding
their stay, property services, and area attractions/offerings.
Address guests' service needs in a
professional, positive, and timely manner.
Assist other employees to ensure proper
coverage and prompt guest service.
Thank guests with genuine appreciation and
provide a fond farewell.
Actively listen and respond positively to
guest questions, concerns, and requests using brand or property specific process
(e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and
build trust.
Anticipate guests' service needs,
including asking questions of guests to better understand their needs and
watching/listening to guest preferences and acting on them whenever possible.
Provide assistance to individuals with
disabilities, including assisting visually, hearing, or physically-impaired
individuals within guidelines (e.g., escorting them when requested, using words
to explain actions, writing directions on paper, moving objects out of the way,
or offering access to Braille or TDD phones).
Communication
Speak to guests and co-workers using
clear, appropriate and professional language.
Provide assistance to coworkers, ensuring
they understand their tasks.
Talk with and listen to other employees to
effectively exchange information.
Answer telephones using appropriate
etiquette including answering the phone within 3 rings, answering with a smile
in one's voice, using the callers' name, transferring calls to appropriate
person/department, requesting permission before placing the caller on hold,
taking and relaying messages, and allowing the caller to end the call.
Discuss work topics, activities, or
problems with coworkers, supervisors, or managers discreetly and quietly,
avoiding public areas of the property.



Hotels / Hospitality

Quality / Testing / QA / QC / Inspector

Desired Candidate Profile

Exchange information with other employees
using electronic devices (e.g., pagers and two-way radios, email).
Assists Management
Serve as a departmental role model or
mentor by working alongside employees to perform technical or functional job
duties.
Ensure that hourly employees are trained
on company core values, job roles, responsibilities, and technical and service
aspects of the job.
Assign and ensure work tasks are completed
on time and that they meet appropriate quality standards.
Coordinate tasks and work with other
departments to ensure that the department runs efficiently.
Assist management in establishing and
communicating goals, performance expectations, timetables and deadlines for shift
or departmental operations to hourly employees and ensure that they are
understood.
Assist management to ensure that hourly
employees have the necessary resources to effectively perform their jobs (e.g.,
supplies, equipment, and inventory).
Collaborate with management to develop and
carry-out ideas and procedures, and set goals to continuously improve
department performance around guest and employee satisfaction scores.
Listen to hourly employees' suggestions
for improving how work is done and how guests are served, gaining management
support as needed to act upon suggestions.
Encourage and motivate employees to
perform their best, take responsibility for tasks and assignments, make
decisions and provide input on possible improvements.
Coach and develop employees (e.g., create
expectations for continual improvement, provide challenging tasks and
assignments, hold development discussions, and construct and execute
development plans).
Collaborate with management to formally
recognize hourly employees' performance contributions.
Working with Others
Actively listen to and consider the
concerns of other employees, responding appropriately and effectively.
Support all co-workers and treat them with
dignity and respect.
Handle sensitive issues with employees
and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote
an environment of teamwork and achieve common goals.
Develop and maintain positive and
productive working relationships with other employees and departments.
Cash Handling
Process all payment types such as activity
reservations or chargers, cash, checks, debit, or credit.
Balance and drop receipts according to accounting
specifications.

Keywords

Manager Quality Assurance Publishing Loss prevention Safety training Quality improvement Quality standards Medical services Guest relations Guest service Cash handling

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Westin Hotels & Resorts

Quality Assurance/Quality Improvement
Comply with quality assurance expectations
and standards.
Monitor the performance of others to
ensure adherence to quality expectations and standards.
Develop and implement quality improvement
or corrective action plans.
Identify and recommend new ideas,
technologies, or processes to increase organizational efficiency, productivity,
quality, safety, and/or cost-savings.
Physical Tasks
Read and visually verify information in a
variety of formats (e.g., small print).
Visually inspect tools, equipment, or
machines (e.g., to identify defects).
Enter and locate work-related information
using computers and/or point of sale systems.
Stand, sit, or walk for an extended period
of time or for an entire work shift.
Move, lift, carry, push, pull, and place
objects weighing less than or equal to 25 pounds without assistance and objects
weighing in excess of 50 pounds with assistance.
Grasp, turn, and manipulate objects of
varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated
spaces.
Move over sloping, uneven, or slippery
surfaces.
Move up and down stairs and/or service
ramps.
Reach overhead and below the knees,
including bending, twisting, pulling, and stooping.
Safety
Maintain awareness of suspicious activity
and report any such activity to a supervisor/manager.
Report work related accidents, or other
injuries immediately upon occurrence to supervisor/manager.
Identify and correct unsafe work
procedures or conditions and/or report them to management/Loss Prevention
personnel.
Follow company and department safety and
security policies and procedures to ensure a clean, safe, and secure
environment.
Complete appropriate safety training and
certifications to perform work tasks.
Follow property specific procedures for
handling emergency situations (e.g., evacuations, medical emergencies, natural
disasters).
Follow policies and procedures for the
safe operation and storage of tools, equipment, and machines.
Policies and Procedures
Protect the privacy of guests and
coworkers.
Follow company and department policies and
procedures.
Ensure uniform, nametags, and personal
appearance are clean, hygienic, professional and in compliance with company
policies and procedures.
Protect company tools, equipment,
machines, or other assets in accordance with company policies and procedures.
Maintain confidentiality of proprietary
materials and information.
Perform other reasonable job duties as
requested.
Policies and Procedures
Maintain confidentiality of proprietary
materials and information.
Protect company tools, equipment,
machines, or other assets in accordance with company policies and procedures.
Protect the privacy of guests and
coworkers.
Follow company and department policies and
procedures.
Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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