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Spa Supervisor

Marriott Hotels Resorts /JW Marriott

Posted on November 11, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Job Summary
Position has responsibility for supervising and coordinating activities of employees delivering spa & recreation services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
The following are specific responsibilities and contributions critical to the successful performance of the position:
•Adapting and role modeling brand standards at all times
•Training and inspecting the team on sanitation, maintenance of the facilities etc on a daily basis.
•Walking around all areas such as pool, retail, gym, spa etc. regularly to observe any issues and or concerns regarding standards and or maintenance.
•Responsible for AES in the department by role modeling Marriott culture and holding everyone accountable fairly and consistently.
•Training and developing the team to execute all job responsibilities.
•Motivate and hold team accountable
•Walk the talk and align with managers to ensure positive environment.
•Responsible for guest voice and tripadvisor results by training, role modeling and by holding people accountable.
•Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
•Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
•Managing Daily Operations of the area or department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
•Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
•Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
•Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention
•Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
•Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
•Ordering, managing, and providing Supplies - Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
•Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
•Administering Performance Appraisals - Participating in the performance appraisal system process, giving feedback when needed
•Ensuring Communication of Expectations and Objectives - Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns
•Supporting Management of Spa & Recreation Operations and Budgets :
• Manages overall operations of spa & recreation department.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa & recreation and related areas and equipment.
• Manages pool and activities staff to ensure brand standards of hospitality and cleanliness are met.
• Ensures all facilities are in appropriate operating condition.
• Schedules work/repairs as needed with the Director of Services and Engineering Department.
• Maintains and enforces safety standards and procedures with the spa & recreation staff.
• Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the spa & recreation staff.
• Selects and ensures appropriate training and certification of all spa & recreation staff.
• Schedules and maintains appropriate coverage of all spa & recreation operations.
• Manages spa & recreation department man-hours and expenditures as budgeted.
• Provides ongoing coaching and training to staff members.
• Makes final decisions regarding the opening and closing of the pools and spas, based on weather and condition of facility.
• Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.
Conducting Human Resources Activities
• Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Observes service behaviors of employees and providing feedback to individuals.
• Participates in employee progressive discipline procedures.
• Participates in an on-going employee recognition program.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a spa & recreation orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Supervises on-going training initiatives and conducting training when appropriate.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer 

Hotels / Hospitality

Sales / Business Development


Spa Supervisor


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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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