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Spa Therapist

Rosewood Abu Dhabi

Posted on August 3, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Provide all facial, salon, massage and body services offered by the Spa at Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all times.
Responsibilities:
• Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
• Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
• Be familiar with all hotel/spa packages, promotions, prices and rates.
• Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
• Perform opening procedures.
• Maintain inventory products.
• Schedule guest appointments.
• Verify medical releases from guests with applicable medical conditions.
• nbspConduct appointments according to guest s comfort and desire. Follow service protocol.
• Follow draping procedures.
• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Sanitize implements.
• Sell/promote merchandise.
• Complete required post- treatment documents.
• Follow dirty linen procedures and room set up.
• nbspHandle emergency procedures and report any accidents to your manager and security.
• Close station.
• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
• Fill out necessary commission report at the end of each day.
• Follow established standard guideline for massage/treatment procedures.
• All other duties as required.


Hotels / Hospitality

Other

Keywords

Recruitment Guest Relations Guest Satisfaction Training Monitoring Merchandisinginess Executive Consulting Packaging Station

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Rosewood Abu Dhabi


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