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SPA THERAPIST

Accor Hotels

Posted on December 3, 2019

1 - 2 years Dubai - United Arab Emirates

Diploma(Vocational Course). Any Nationality

Opening 01

Job Description

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Key tasks
Administration
To attend all staff meetings.
Attend all safety meetings.
Maintain a daily training log.
Maintain and develop client base.
Maintain guest history files on all existing and new guests,
Review all upcoming appointments and treatments.
Ensure that all treatment preparation is carried out and guests are collected on time.
Financial and Revenue Responsibilities
Provide guest services in line with the department sales budget and targets ensuring costs are maintained at all times.
Review performance numbers on a daily basis.
Encourage up selling, link selling and retail sales with every guests.
Review analysis of data pertaining to financial business performance and individual performance on a weekly/bi-weekly basis with Spa Manager.
Ensure targets as set are achieved.
Achieve retail targets as based on percentage of revenue scheme.
Training and Human Resources Management
Continuously attend training sessions in the spa.
Attend regularly scheduled product knowledge training classes.
Attend training sessions as highlighted by the Annual Training Plan.
Ensure that you have the necessary skills to perform assigned operational duties.
Provide staff mentoring when required.
Guest Service Responsibilities
Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
Escort all guests to changing rooms, retail/relaxation area or next appointment.
Greet all arriving and departing guests in treatment areas by name.
Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
Advise all incoming guests of treatment procedures, special instructions and billing information.
Communicate guest request preferences to relevant departments and co-workers.
Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
Accommodate VIP guest preferences.
Practice professionalism in every situation with management, guests and employees, treating each person with respect and integrity.
Maintain the confidentiality policy for all guests and employees.
Maintain guest history files.
Operations
Maintain working knowledge of the following:
- Hydraulic massage bed
- Hot towel cabinet
- Steamer
- Hugh frequency equipment
- Sanitizer
- Steam/Sauna Room
- Hammam
- Jacuzzi
- Music system
Practice universal health care protocol while dealing with guests and co-workers.
Ensure all equipment is in good working order and functioning properly.
Exercise dependability and willingness to work with schedule flexibility.
Maintain treatment room cleanliness at all times.
Practice a clean as you go: approach to the work areas.
Observe all departmental safety procedures and protocols.
Handle emergency situations with urgency and discretion.
Provide the range of services within the positions scope of responsibility to the standard as set by So Spa.
Escort guests throughout the spa ensuring that their needs are met at every stage.
Proactively up sell, link sell, repeat book and retail to each guest.
Ensure that all public and private areas are in impeccable physical condition and well maintained.
Communication
Maintain the confidentiality policy for all spa guests and employees.
Provide correct explanations for all techniques and treatments.
Answer any therapy questions or concerns.
Effectively communicate with all co-workers, spa guests, hotel guests, members and management to their understanding.
Maintain continuous communication with reception and Spa Management relating to cleaning and maintenance requests.
Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.
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Keywords

Spa Therapist

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Accor Hotels

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.





AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world





AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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