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Specialist II, IT


Posted on June 12, 2018

0 - 6 years Al Madina Al Munawarah - Saudi Arabia

Bachelors in Computer Application(Computers). Any Nationality

Opening 01

Job Description

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An exciting opportunity is available for a Specialist II, IT and will report directly to Sr. Specialist (II), Global Network.
About the role:
EBS Support function as the first line of contact for all client requests, problems, and issues reporting including creating and tracking call tickets. Also, answering user calls or to address all EBS related issues.
you will be responsible to:
• Provide 1st and 2nd level support to resolve Help Desk tickets as assigned.
• Install, secure, maintain, troubleshoot, administer, manage users and upgrade other enterprise applications and systems as assigned.
• Be available at the site to help users with physical demand as well as be available on the phone to address user issues via phone support
• Ensure appropriately updated and patched, ensuring system security and reliability.
• EBS Support business initiatives.
Job Specific Skills:
• Experience configuring and using a call tracking software package.
• Considerable current MS Windows and MS Office experience.
• Considerable experience in support of a global client environment.
• He is Exposure to an SAP environment.
• Ability to seek and solve causes when dealing with IT problems.
• Ability to communicate to a worldwide audience regarding issues affecting the broad user community.
About You:
Minimum Qualification:
Formal Education Required:
• Bachelor Degree qualified (preferred 3+ years experience) or a non-degree professional with 4 to 6 years of relevant IT experience in a similar role.
• Preferred degree in IT or related discipline
• Formal Education Preferred:
• Help Desk Institute Certification.
• Microsoft Certifications (MCSE or MCITP)
• Any additional other recognized certifications are preferred
• Fluent experience in English language
• Good communication with others.
Minimum Wxperience:
• 0-3 years of relevant IT experience
Cristal is both a multinational leader as well as a company that builds on the rich heritage of Saudi Arabia.
We care intensely about our contribution to furthering prosperity and growth within the Kingdom, and this is demonstrated by our Cristal Saudization program, where over 50% of our employees are Saudi's. We also preserve a culture that offers equal opportunities and potential for all.
We value the contribution of all our people in making us a global market leader in the titanium industry. We invest in employee development and we provide a wide range of career opportunities, offering everyone the chance to broaden their experience and build a professionally rewarding career as we work together to unleash the brilliance of titanium.
We offer a competitive salary with an annual bonus and a comprehensive benefits package, including housing, transportation, and annual ticket allowances, medical insurance and educational support for your children.

Printing / Packaging

IT Software


Sap Microsoft Mcse Enterprise Applications Windows Medical Insurance Employee Development Troubleshooting


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