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Specialist Managed Services Assurance

Client of ERC international

Posted on August 2, 2018

1 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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EXPERIENCE:
At least 1-3 years of experience in similar field
RESPONSIBILITIES:
Leadership role in managed services organization, with deep focus on operational management for service assurance and fulfillment.
Manage vendors and partners of the Managed Service providers, ensure target SLAs and KPIs are achieved for service assurance excellence.
Take ownership of performance issues particularly where they are cross-domain, create, design and lead a comprehensive Service Improvement Plan (SIP) to track and resolve the issue.


Administration

Keywords

Managed Services Service Assurance Operations Management Management Target Focus Slas

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Client of ERC international


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