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Posted on November 7, 2019

5 - 6 years Manama - Bahrain

Any Graduation. Any Nationality

Opening 01

Job Description

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Main purpose
Infonas is currently looking for Engineer, Network Monitoring. As a member of the team you will be responsible for maintain service availability for the network and all services, providing first-level support for network and services, maintaining the Network Documentation and carry reporting tasks, represent Infonas with different customers and carriers professionally.
Scope of the Job
• Service management and assurance of Infonas services and infrastructure.
Main Tasks & Responsibilities
• Customer service oriented by
• Restoring customer services in minimum time
• Attend customer issues within 5 minutes of their reporting
• Follow on incidents persistently till closure
• Identify root causes of corniche issues
• Carry out L1 trouble shooting on Infonas network and services
• Provide services and firmware upgrade on the following Platforms:
• VoIP platform
• Core IP network
• Bitstream platform
• GPON Platform
• Actively participate in service commissioning and testing
• Well founded in IP networks diagnostic and troubleshooting tools
• Interface Infonas partners, carriers and customers on Planned Maintenance events.
• Implement network documentation of Infonas circuits.
• Service management and assurance of the below services:
• VoIP platform and services,
• Local and international Private Leased line circuits,
• Transmission network
• Core IP network
• Bitstream platform
• GPON platform
• Microwave and wireless links
• Monitor the physical security of the data centers and all POP s
• Implement access control on Infonas network assets data centers
• Follow the NOC s Processes and Policies
• Follow the SLA agreements signed with Infonas customers
• Maintain network documentation
• Ensure full handover of each shift
• Maintain a safe and tidy work station
• Support other operation s units and commercial units of Infonas
• Actively participate in network projects within the Operations unit.
• Participate in the information flow by creating work instruction methods
Problem Solving & Decision Making
Handles problems associated with:
• Handles problems associated with Layer 1 guidelines
• Set priorities to issues on daily basis
• Makes decisions independently

IT - Software Services

Telecom Engineering / Communications Engineering

Desired Candidate Profile

• Team player.
• Good Communication skills.

• Good operating knowledge of telecommunication and IP networks
• Good knowledge of VoIP technology
• Good knowledge of transmission and emulation technologies
• Good knowledge of company s products and services
• Good knowledge of the company s network structure
• Good knowledge of the company s customers and market share

• Interact effectively with peers, clients and vendors
• Customer focus responsiveness to service requirements
• Collaborative; a team player that carries out own tasks and duties
• Self-management skills time management; Etc .
• Able to work for long periods unsupervised
• Problem-solving capabilities
• Procedural thinking
• Pro active
• High Customer Quality Focus
• Identifies and voices issues that may harm the business
Experience, Education & Qualifications
• Computer sciences or Telecommunications degree or equivalent knowledge
• Understanding of telecommunication networks and principles such as voice and transmission
• Good Understanding of computers and computer system architectures
• Excellent Understanding of IP networks
• CCNA Routing and Switching certified is a MUST
• CCNA Voice is a plus
• CCNP ISP is a plus
• Behavior
• Has a desire to solve problems and help customers.
• Independent thinker with a solution-focused attitude.
• Keen interest in telecoms/IT or willing to learn about telecom technology.
• Fully motivated to achieve set goals and targets.
• Identifies and voices issues that may harm the business.
Working conditions
Physical Demands
• Need to work 12 hour shifts in a rotational pattern
• Will be required to work weekends and public holidays
• Will be required to work extra days/hours on demand
Environmental conditions
• Working in normal office environment
• Facing constant interruptions on a regular basis
• Sporadically work in Data center environment, cold and noisy conditions
Sensory demands
• Spending long working hours in intense concentration.
Mental demands
• Dealing with a variety of people on numerous issues.




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