SPECIALIST, NETWORK MONITORING Infonas Posted on November 7, 2019 5 - 6 years Manama - Bahrain Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Main purposeInfonas is currently looking for Engineer, Network Monitoring. As a member of the team you will be responsible for maintain service availability for the network and all services, providing first-level support for network and services, maintaining the Network Documentation and carry reporting tasks, represent Infonas with different customers and carriers professionally.Scope of the Job• Service management and assurance of Infonas services and infrastructure.Main Tasks & Responsibilities• Customer service oriented by• Restoring customer services in minimum time• Attend customer issues within 5 minutes of their reporting• Follow on incidents persistently till closure• Identify root causes of corniche issues• Carry out L1 trouble shooting on Infonas network and services• Provide services and firmware upgrade on the following Platforms:• VoIP platform• Core IP network• Bitstream platform• GPON Platform• Actively participate in service commissioning and testing• Well founded in IP networks diagnostic and troubleshooting tools• Interface Infonas partners, carriers and customers on Planned Maintenance events.• Implement network documentation of Infonas circuits.• Service management and assurance of the below services:• VoIP platform and services,• Local and international Private Leased line circuits,• Transmission network• Core IP network• Bitstream platform• GPON platform• Microwave and wireless links• Monitor the physical security of the data centers and all POP s• Implement access control on Infonas network assets data centers• Follow the NOC s Processes and Policies• Follow the SLA agreements signed with Infonas customers• Maintain network documentation• Ensure full handover of each shift• Maintain a safe and tidy work station• Support other operation s units and commercial units of Infonas• Actively participate in network projects within the Operations unit.• Participate in the information flow by creating work instruction methodsProblem Solving & Decision MakingHandles problems associated with:• Handles problems associated with Layer 1 guidelines• Set priorities to issues on daily basis• Makes decisions independently Company Industry IT - Software Services Department/Functional Area Telecom Engineering / Communications Engineering Desired Candidate Profile •Skills• Team player.• Good Communication skills.•Knowledge• Good operating knowledge of telecommunication and IP networks• Good knowledge of VoIP technology• Good knowledge of transmission and emulation technologies• Good knowledge of company s products and services• Good knowledge of the company s network structure• Good knowledge of the company s customers and market share•Behavior• Interact effectively with peers, clients and vendors• Customer focus responsiveness to service requirements• Collaborative; a team player that carries out own tasks and duties• Self-management skills time management; Etc .• Able to work for long periods unsupervised• Problem-solving capabilities• Procedural thinking• Pro active• High Customer Quality Focus• Identifies and voices issues that may harm the businessExperience, Education & Qualifications• Computer sciences or Telecommunications degree or equivalent knowledge• Understanding of telecommunication networks and principles such as voice and transmission• Good Understanding of computers and computer system architectures• Excellent Understanding of IP networks• CCNA Routing and Switching certified is a MUST• CCNA Voice is a plus• CCNP ISP is a plus• Behavior• Has a desire to solve problems and help customers.• Independent thinker with a solution-focused attitude.• Keen interest in telecoms/IT or willing to learn about telecom technology.• Fully motivated to achieve set goals and targets.• Identifies and voices issues that may harm the business.Working conditionsPhysical Demands• Need to work 12 hour shifts in a rotational pattern• Will be required to work weekends and public holidays• Will be required to work extra days/hours on demandEnvironmental conditions• Working in normal office environment• Facing constant interruptions on a regular basis• Sporadically work in Data center environment, cold and noisy conditionsSensory demands• Spending long working hours in intense concentration.Mental demands• Dealing with a variety of people on numerous issues. 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