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SPS Associate Advisor

Souq.com, An Amazon Company

Posted on January 13, 2020

0 - 2 years Cairo - Egypt

Secondary School. Any Nationality

Opening 01

Job Description

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The successful candidate will have a commitment to driving excellence in Associate and Seller experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.
• Responds to Associate support requests (i.e. Seller Escalations and Andon Cords) in real time providing education to Associates with the goal of achieving first contact resolution, as well as a remarkable, reproducible seller experience.
• Identifies Seller and Associate success barriers, provides solutions, and drives change through business improvement initiatives.
• Drives opportunities for efficiency through daily floor observations.
• Serves as the first point of contact for all Seller escalations.
• Conducts Seller interaction audits with associates and provides technical and process coaching to improve performance.
• Provides direction and coaching in relation to schedule adherence, AUX coding, and lobby management.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller s issues and question
job requirements
0 to 2 years
Not Specified at least

Internet / E-commerce / Dotcom

HR / Human Relations / Industrial Relations

Desired Candidate Profile

Basic Qualifications:
• Education: High School Qualification required as a minimum, 3rd level qualification preferred
• Fluency in Arabic & English is essential
• Minimum of 1 month SPS experience
• Demonstrates the ability to drive process improvement using Kaizen principles
• Fosters a positive team environment and collaboration within the site.
• Approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
• Demonstrates effective, clear and professional written and oral communication.
• Enthusiasm and strong self-motivationStrong prioritization and time management skills, with a high degree of flexibility.
• Ability to embrace constant change with flexibility and good grace
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
• Demonstrates effective communication, composure, and professional attitude.


SPS Associate Advisor


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Souq.com, An Amazon Company

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