Home Jobs in Egypt Jobs in Cairo Advisor Jobs in Cairo Advisor

SPS Associate Advisor

Souq.com, An Amazon Company

Posted on January 13, 2020

0 - 2 years Cairo - Egypt

Secondary School. Any Nationality

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

The successful candidate will have a commitment to driving excellence in Associate and Seller experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.
• Responds to Associate support requests (i.e. Seller Escalations and Andon Cords) in real time providing education to Associates with the goal of achieving first contact resolution, as well as a remarkable, reproducible seller experience.
• Identifies Seller and Associate success barriers, provides solutions, and drives change through business improvement initiatives.
• Drives opportunities for efficiency through daily floor observations.
• Serves as the first point of contact for all Seller escalations.
• Conducts Seller interaction audits with associates and provides technical and process coaching to improve performance.
• Provides direction and coaching in relation to schedule adherence, AUX coding, and lobby management.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller s issues and question
job requirements
0 to 2 years
Not Specified at least
Internet/E-commerce


Internet / E-commerce / Dotcom

HR / Human Relations / Industrial Relations

Desired Candidate Profile

Basic Qualifications:
• Education: High School Qualification required as a minimum, 3rd level qualification preferred
• Fluency in Arabic & English is essential
• Minimum of 1 month SPS experience
• Demonstrates the ability to drive process improvement using Kaizen principles
• Fosters a positive team environment and collaboration within the site.
• Approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
• Demonstrates effective, clear and professional written and oral communication.
• Enthusiasm and strong self-motivationStrong prioritization and time management skills, with a high degree of flexibility.
• Ability to embrace constant change with flexibility and good grace
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
• Demonstrates effective communication, composure, and professional attitude.

Keywords

SPS Associate Advisor

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Souq.com, An Amazon Company


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or