SPS Service Delivery Manager Souq.com, An Amazon Company Posted on January 13, 2020 5 - 6 years Cairo - Egypt Bachelor of Business Administration(Management). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Daily and weekly operations and performance management• Leading and completing daily/weekly/monthly performance reviews with the relevant partner to drive and influence achievement of operational goals• Attending and participating in Quarterly Business Reviews with relevant partners• Managing the partner forecast headcount and volume requirements process, in line with contractual requirements• Supporting tactical day to day actions to achieve service level goals• Auditing and validating partner associate engagement with the amazon brand• Representation of the Partner network in internal business reviews• Supporting and validating monthly payment processes and invoices• Supporting the validation of risk and reward metrics for relevant payments• Detailed reporting and metrics analysis, enabling a detailed review of all operational performance metrics, and follow through of corrective actions to manage any variations to plan• Program and technical management• Operations process standardization• Sharing operational and quality best practices across the Amazon Seller Support networkjob requirementsMore than 5 yearsNot Specified at leastInternet/E-commerce Company Industry Internet / E-commerce / Dotcom Department/Functional Area Corporate Planning / Consulting / Strategy / M&A Desired Candidate Profile Basic Qualifications:• Bachelor's degree in business, economics, engineering or a related field• Minimum of 5 years experience in a call center environment, preferably in outsourced operational leadership.• In-depth knowledge of work force management systems and forecasting• Quality and performance management of outsource partners• Familiarity with an outsourcing environment• Demonstrated success in people leadership• Executive business presentations• Strong business analytics and leadership skills• Demonstrated negotiation skills of large, global contracts• Advanced skills in Microsoft Excel, PowerPoint and Word• Up to 30% domestic and international travel• Fluency in English and one additional language, either French, Italian or Spanish are essentialPREFERRED QUALIFICATIONSBasic Qualifications:• Masters degree or equivalent experience• 10years experience in a call center environment, preferably in outsourced operational leadership.• Fluency in English and Arabic Keywords SPS Service Delivery Manager REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Service Delivery Manager Jobs also searched Service Delivery Manager Jobs Delivery Head Jobs Service Manager Jobs Consulting Jobs Operations Management Jobs Service Delivery Management Jobs Technical Management Jobs Souq.com, An Amazon Company View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/263292-SPS-Service-Delivery-Manager-Souq-com-An-Amazon-Company-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?