Sr Agent/ Agent Service Desk, Amman Jordan SITA Posted on June 11, 2018 1 - 2 years Amman - Jordan Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB * ABOUT US Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it s our job to support their operations. As the world's leading air transport IT and communications specialist, we re committed to meeting the demands of the air transport industry around the clock, every day. Our Vision: Easy air travel every step of the way WHY SHOULD YOU BE INTERESTED? With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far. C hallenge: Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel. Opportunity: Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale. Benefits in Jordan * Medical Insurance for employee and dependants * Life insurance for Employee including disability cover * 21 Working Days Annual Leave * Social Security as per labour law 6.75 % employee and 12.75% company * Education Reimbursement for up to 5 children of 1,800 JOD per child / per year aged 3 to 22 THE ROLE You will be adding to the success of SITA by applying industry standard Service desk agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are resolved, and change requests handled, within the agreed SLA. For that purpose, he has the ownership of incidents from opening to closing and must work with and chase all involved resolver groups to comply with SLAs. Within SITA Service Desks, the Service desk agent is responsible to handle, at level 1, the incidents, service requests and change requests (assigned to him/her) which are raised by customers when they face issues with the use of SITA products and services. Those incidents are reported via various media: telephone, e-mails or web portal. The Service desk agent has the primary responsibility to attempt to resolve the incidents at his/her level and to refer them to the appropriate resolver group while still managing them until resolution.This function requires working in shifts during nights, weekends and public holidays. Company Industry IT - Software Services Department/Functional Area IT Software Desired Candidate Profile * EXPERIENCE, KNOWLEDGE & SKILLS Do you have a Bachelor s degree in Engineering or Commerce? Are you ITIL certified (Intermediate / Expert level)? Do you have customer engagement experience? Do you have help desk or call centre environment experience? If the answer to most of the things above is Yes , then you are the best person for this role Keywords Customer Engagement Medical Insurance Itil Certified Service Desk Labour Laws Senior Agent Manager Technology Management Commerce REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Senior Agent Jobs Advisor Jobs Executive Jobs IT-Software Jobs Helpdesk Jobs Call Center Jobs Life Insurance Jobs SITA SITA was founded in 1949 and is headquartered in Geneva. The company emerged as a pioneer in international telecommunications for air transport industry and has the broadest portfolio of managed global communications, infrastructure, ATI Cloud as well as outsourcing services. SITA has its presenc e across 200 countries and it offers a myriad of services including – • Airline commercial management • Air-to-ground communications • Airport management & operations • Aircraft operations • Baggage operations • Border management • Cargo operations • Flight operations • Passenger operations • Transportation security SITA aims at building and maintaining a multi-skilled workforce, capable enough to work flexibly and confidentially as per clients’ requirements. To meet the consistent demands of skilled workforce, the company looks forward to hire professionals across a number of technical and non-technical positons and hire dedicated professionals who can match up to the expectations of the clients and deliver their best. More View Contact Details Contact Name/ Designation: - Website https://sita.taleo.net/careersection/3/jobdetail.ftl?job=97103 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?