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Sr. Customer Strategy & Operations Manager...


Posted on January 13, 2020

6 - 7 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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What You ll Do:
• Be responsible for the success metrics for customer SLAs, facility operational and financial performance.
• Drive performance improvements through process development and innovation
• Hire, train, manage and develop GL experts
• Collect, analyze and report on performance data
• Ensure that the Greenlight location space is well supplied and maintained
• Represent the global Uber brand with best-in-class service and customer experience
• Regularly propose, drive and drive projects that align with global/regional/country priorities
job requirements
More than 6 years
Not Specified at least
Consumer Services Transportation

Corporate Planning / Consulting / Strategy / M&A

Desired Candidate Profile

What You ll Need:
• A passionate problem solver and people manager with a minimum of 6 years of experience in Customer Support Management position .
• You'll be overseeing GL coordinators who will be the face of Uber for our driver-partners.
• A self-starter. You're ready for the self-governing that comes with building a new team within Uber.
• You can make sense of complex data sets to inform product or process decisions.
• A team player. You're willing to find resolutions to customer issues early, late, and often.
• Poised and calm under pressure, you follow through on tasks and look for opportunities to step up to new opportunities.
• Process-driven. You have superb organizational skills and constantly look to rejig things to make them more efficient.
• You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
• Motivated. You understand the impact of a highly satisfied, excited group of users; you are determined to solve the difficult issues.


Sr. Customer Strategy & Operations Manager...


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