Sr. Customer Strategy & Operations Manager... Uber Posted on January 13, 2020 6 - 7 years Cairo - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB What You ll Do:• Be responsible for the success metrics for customer SLAs, facility operational and financial performance.• Drive performance improvements through process development and innovation• Hire, train, manage and develop GL experts• Collect, analyze and report on performance data• Ensure that the Greenlight location space is well supplied and maintained• Represent the global Uber brand with best-in-class service and customer experience• Regularly propose, drive and drive projects that align with global/regional/country prioritiesjob requirementsMore than 6 yearsNot Specified at leastConsumer Services Transportation Company Industry Logistics / Transportation / Warehousing / Courier Department/Functional Area Corporate Planning / Consulting / Strategy / M&A Desired Candidate Profile What You ll Need:• A passionate problem solver and people manager with a minimum of 6 years of experience in Customer Support Management position .• You'll be overseeing GL coordinators who will be the face of Uber for our driver-partners.• A self-starter. You're ready for the self-governing that comes with building a new team within Uber.• You can make sense of complex data sets to inform product or process decisions.• A team player. You're willing to find resolutions to customer issues early, late, and often.• Poised and calm under pressure, you follow through on tasks and look for opportunities to step up to new opportunities.• Process-driven. You have superb organizational skills and constantly look to rejig things to make them more efficient.• You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.• Motivated. You understand the impact of a highly satisfied, excited group of users; you are determined to solve the difficult issues. Keywords Sr. Customer Strategy & Operations Manager... REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Senior Manager Operations Jobs also searched Senior Manager Operations Jobs Mall Manager Jobs Operations Manager Jobs Consulting Jobs Operations Management Jobs Customer Experience Jobs People Management Jobs Uber View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/263689-Sr--Customer-Strategy--amp--Operations-Manager---Greenlight-Uber-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?