Sr. Director - Operations & Supply Chain

Delivery Hero

1. Strategy & Network Design

• Define and execute the regional supply chain strategy including warehousing, last-mile models, and hub-spoke configurations.

• Lead long-term capacity planning, infrastructure investments, and operational design for both dark stores and local shop operations.br> Build the operational model for local shops, including in-store picking and fulfillment processes.

2. Operational Excellence & Standardization

• Develop, document, and roll out standardized best-in-class processes across inventory management, order picking, and delivery logistics.

• Lead process optimization and automation techniques across all markets.

• Govern inventory health metrics: stock availability, accuracy, turnover, and working capital utilization.

• Build and enforce operational governance frameworks to ensure policy alignment and compliance across all countries.

3. Supplier Collaboration Framework

• Establish strategic partnerships with regional 3PLs and key grocery suppliers.

• Lead regional contract negotiations and performance-based SLAs.

4. Performance Governance

• Define and track KPIs, dashboards, and country scorecards for performance monitoring.

• Benchmark country-level performance and drive continuous improvement through cross-market knowledge sharing.br> Act as a coach and thought partner to country-level supply chain and operations leaders.

5. Innovation & Future Readiness

• Pilot cutting-edge tech solutions such as AI-based demand forecasting, robotics, and smart replenishment tools.

• Collaborate with Product and Tech to develop digital tools that enable smarter, faster, and more reliable operations.

6. Talent Development

• Build and nurture a strong talent pipeline for both country and regional supply chain roles.

• Drive capability-building programs and foster leadership alignment across supply chain teams.

• Champion a high-performance culture grounded in accountability, collaboration, and customer-first thinking.

7. Cross-Functional Collaboration & Compliance

• Work cross-functionally with Commercial, Finance, Product, and Tech to align supply chain strategies with overall business goals.

• Manage key cost drivers including logistics, labor, and inventory.

• Ensure full compliance with health, safety, and food regulatory standards across all facilities.

A more detailed view:

Store & Distribution Center (DC) Operations

• Drive efficiency, accuracy, and reliability in dark store and DC workflows including receiving, replenishment, picking, packing, and dispatch.

• Ensure strong labor productivity, high order fulfillment rates, and store-level operational excellence.

• Identify automation and process improvement opportunities to scale operations efficiently.

Supply Chain Management

• Lead inbound logistics, replenishment planning, and warehouse network optimization.

• Build agile, cost-effective supply chains capable of responding to changing demand and market dynamics.

• Work closely with vendor management and planning teams to reduce lead times and improve delivery performance.

Inventory Management

• Own regional inventory health including accuracy, stock availability, and working capital efficiency.

• Improve demand planning alignment and implement smart tools to minimize waste, shrinkage, and overstock.

• Introduce data-led forecasting models and inventory control mechanisms where applicable.