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Sr Project / Program Manager


Posted on July 11, 2019

5 - 6 years Riyadh - Saudi Arabia

Any Nationality

Opening 01

Job Description

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Principal Duties & Responsibilities
• Responsible for the delivery and execution of portfolio of highly complex detailed projects with high risk. May be dedicated to global accounts as post-sales contact.
• Responsible for the development of a program implementation plan that articulates the role of Dell EMC, as well as vendors and client resources, in the delivery of the designed solution within the account.
• Has an in-depth understanding of the business objectives of the customers. Reviews and validates statement of work (SOW).
• Responsible for reviewing and overseeing goals and milestones within the projects to ensure Dell EMC's commitments to customer and customer business objectives are achieved
• Establishes strong program governance. Oversees projects in his/her portfolio and leads project managers to ensure projects are delivered on time and within budget and to satisfaction of the customer, Dell EMC and Account management. Provides support, assistance and guidance to project managers as needed.
• Overall responsibility for the profitability of the project portfolio. Evaluates the impact of change requests on overall customer satisfaction, profitability and business potential. Accountable for compliance to Dell EMC's revenue recognition rules and policies.
• Handle changes in conjunction with the requirements for the program
• Oversees delivery Quality Assurance. Ensures that for any existing or potential customer escalation issues, appropriate communications are occurring to all Dell EMC concerned parties; proactively manages customer relationship, oversees the Dell EMC escalation and change control process. Provides regular updates of progress on those issues to both customer and Dell EMC personnel.
• Point of contact for all executive/management communication. Ensures a strong and seamless relationship by maintaining communications about the project portfolio and all the initiatives to all the stakeholders: customers, management, sales and delivery personnel. Lead contributor in interacting with strategic customers.
• Articulates the full value of the Dell EMC Solutions and Dell EMC Services business benefit to the customer. Identifies potential future opportunities at the customers' and communicates to sales as appropriate.
• Leads team of project managers; provide project management, leadership and oversight to project and/or work streams. Acts as role model, provides feedback and coaching.
• Ensure that lessons learned from earlier projects are embedded in the pre-sales activity from the earliest possible stage and ensuring that the SOW/ Contract terms meet the EMC business requirements whether directly contracted or through agents.
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars. Complete and maintain industry recognized project management certification. Complete quarterly accreditations.
• Responsible for review of proposals that address high levels of complexity and risk and address current and evolving client requirements. May actively contribute to the account planning process.
• Financial management of the Program to keep overall budget within planned limit and achieve Program financial goals
• Management and coordination of the projects dependencies among the program and other programs
• Administrates plans, risk handling, resource issues and reports to the project sponsor
• Ensure supply of project management competences and resource planning in earlier stage
• Managing the customer relation and the customer s expectations
• Analyze the customer s business requirements
• Interfaces: internally with Project s Sponsor, Steering Group, Customer Unit, Logistics, externally with the Customers and suppliers. And with all stakeholders over the project.
• Contribute to the creation of the career path for member resources.
• Coordinate with regional workgroup leads for the PM skills and readiness
• Handle multiple, complex projects / engagements simultaneously.
• Ensure projects are delivered following high quality standards and best practices.
Mandatory Knowledge, Key Skills and Experience
• Typically requires 8+ years of related experience with a Bachelor s degree; or 6+ years with a Master s degree; or 5+ years with a PhD; or equivalent experience
• Strong understanding of the Third platform technology.
• Experience among the following is a must (at least 2); Virtualization and Cloud Computing Solutions, Data center migration Digital applications and mobile solutions, Big data analytics and enterprise data warehousing, Agile project management, Telecom sector experience, Banking sector experience, Disaster recovery and Business Resiliency, Operating model transformation.
• Advanced negotiation skills
• Advanced proficiency in hardware, software and/or operating systems environments
• Advanced cross-functional skill
• Advanced problem solving and communication skills
• Advanced knowledge of the technical aspects of hardware/software subject matter
• Ability to influence others to achieve results
Highly Desirable Knowledge, Skills and Experience
• Certification in project management (PMP, Prince2 etc)
• Strong background in Professional Services/Consulting
• Excellent communication skills
• Consultative skills
• Exposure to Contract negotiation and vendor management
• Proven track record of successful project delivery in complex end to end and systems integration projects, among Telecom/Oil and Gas/Financial/Governmental sectors
• Financial and analytical experience.
• Organizational skills
• Leadership skills
• Ability to prioritize projects and/or deliverables.
• Understanding of Dell EMC's products and their value added to the customer.
• Ability to work effectively with senior management and customer s C-level
• Ability to build consensus with Customer and Dell EMC
• Ability to lead, motivate and direct a workgroup
• Hard worker, able to work in a dynamic, high pressure, and multi-tasking environment

IT - Hardware & Networking

Sales / Business Development


Networking Manager Quality Assurance PMP EMC Consulting Virtualization Cloud computing Customer service Disaster recovery Logistics


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Dell is a leading worldwide provider of computer technology based in Texas and was founded by Michael S. Dell in the year 1984. The company has a wide portfolio of products and solutions, including application services, big data & analytics, business process outsourcing and digital business services .

Dell operates across the globe and has a strong presence in North America, Europe, India, Asia and the Middle East. It maintains a robust network of offices, delivery centres and local businesses serving customers to meet their everyday’s technology needs.

In 2015, the company has enjoyed the status of being the third largest provider of personal computers. Currently, it has an employee strength of over 1, 00,000 and strongly believes in building relationships with its people everywhere, inspiring them to find purpose in everything they do. Dell focuses on learning of its people through interactive, innovative, and audience-focused training programs. It ensures to offer exciting challenges to develop industry leading skills and is always on a look out for candidates who have a passion for excellence. The company is committed to value creation, openness, integrity, commitment and excellence.
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