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Sr. Remote Helpdesk Engineer


3 - 7 years Cairo - Egypt

Bachelor of Science(Computers). Any Nationality

, Posted on June 1, 2018 1 Opening

Job Description

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Act as a single point of contact for the acceptance and ownership of routine and complex end user problems, inquiries, and service requests; exercises initiative to resolve end user problems, inquiries, and service requests within process framework.
• Share responsibilities for day to day operations of the enterprise infrastructure, implementation and maintenance of server, storage and network services, and assist with issues escalated from the service desk.
• Accomplish company goals by accepting ownership for varying requests and exploring new opportunities to add value to the enterprise.
• Embrace new ideas, technology, concepts and thrive on being a change agent.
• This job is in Sector 5 in New Cairo. By the AUC campus.
• The hours of this job are 3pm-11pm. The coverage is New York City Hours for American clients.

Industry Type : IT - Software Services
Functional Area : Engineering

Desired Candidate Profile

Principal Accountabilities:
• Service Desk Tickets support
• Monitor and manage the enterprise environment
• Understanding of the principles of IT governance models and IT service management
• Ticket and Infrastructure lifecycle management
• Storage capacity management
• Release and change management
• IT security skills
• An understanding of disaster recovery and redundancy principles and actions
• Assisting and taking ownership of escalated issues in the service desk
• Minimum of 5-7 years as a Systems Engineer in a diverse environment
• Very Strong command of the English Language (Fluency in English is a MUST)
• Bachelor s degree in Computer Science / MIS or related field or equivalent industry training required such as MCSE
• Understanding of the principles of IT governance models and IT service management
• Capable of accomplishing company goals by accepting ownership for varying requests and exploring new opportunities to add value to the team
• Must possess a strong Customer Centric mindset
• Must be a catalyst and be self -motivated in creating new concepts to create efficiencies
• Must be able to multitask and set priorities in a dynamic and fluid environment
• Proactive approach towards monitoring and managing the enterprise environment
• Concise and thorough system documentation capabilities
• Able to work within the confines of company s security standards, process, and procedure
• Active Directory including Group Policy
• Powershell scripting and process automation
• Microsoft Exchange experience
• Cisco networking, IOS, Catalyst OS, Layer-3 infrastructure, routingprotocols
• Cisco Unified Communications & VOIP
• Checkpoint Firewall and VPN
• AWS / EC2 Sever management experience a major plus
Must have a working knowledge of the following:
• Microsoft Server Environments
• Microsoft Sharepoint Server
• Business Objects Enterprise Administration
• Encryption technology for networks, servers, databases and storage
• Knowledge and experience with Office365
• Cloud integration, automation, federation and administration
• Experience working in hybrid, Cloud & SaaS environments is a big plus


SQL ERP Business objects Active directory VOIP MCSE MIS VPN System administration Information technology

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