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Sr. Software Application Support


Posted on June 1, 2018

3 - 5 years Cairo - Egypt

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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ensuring applications availability to meet the SLA target
• handle, diagnose and route in real-time incoming trouble tickets
• responsible for 2nd level Applications support and escalation
• assist in application maintenance operations to ensure service continuity
• provide administration services on applications
• provide workarounds for major issues until permanent fix is delivered
• participate in the UAT testing for any bugs/new application features
• responsible for technical Documentation

IT - Software Services

IT Software

Desired Candidate Profile

Graduated form Sc. in computer science or equivalent
• Very Good in English
• Arabic speaker is Must.
• strong ability to work in a team
• excellent written and verbal communication skills
• time management
• Operating system administration (Windows)
• Database administration (SQL, MongoDB)
• Web Services (IIS)
• ITIL foundation knowledge (certificate is a plus)
• Proffered who live next to Heliopolis , Nasr City , New Cairo , El Nozha.


SQL Windows Application support Database administration IIS System administration Computer science Technical documentation MongoDB Maintenance operations


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