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Station Supervisor (Arabic Speaking)

Transit Talent Solutions

Posted on September 13, 2019

2 - 3 years Abu Dhabi - United Arab Emirates

Diploma. Any Nationality

Opening 01

Job Description

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Our market sector experience is in Operations and Maintenance, from specialised rail professionals to teams of talented customer service and support functions.
We actively encourage you to apply for the position below, share it with a friend or search the database for a position that may be more suitable to your experience and interests.
This is a great opportunity to be part of this iconic project.
Opportunity
The purpose of this role is supervise a team of Station Agents to deliver world class customer service and to provide a safe, reliable station environment to all passengers of Riyadh Metro and act as the custodian of the station premises.
• Supervise a team of station agents
• Deliver beginning of shift briefings and ensure all staff have reported for work
• Hold end of shift briefings and ensure the station is handed over to the next Station Supervisor at close of shift
• Provide feedback to Station Agents and handle investigations relating to time, attendance and performance
• Monitor and maintain the operational status within stations
• Ensure the safety and comfort of passengers moving within the station premises
• Meet and greet customers and provide a highly visible and proactive level of customer service
• Responsible for controlling passenger flow in stations and avoiding overcrowding in both stations and on platforms
• Provide assistance to customers to enhance customer service and safety
• Assist passengers with special accessibility needs
• Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner
• Deliver public announcements and ensure all train and station information is correct, clear and up to date
• Ensure a swift and safe evacuation of premises and trains in the event of fire or other emergency situations
• Control access of staff, contractors, visitors, and other persons in the station, such as back of house areas and safety critical rooms to manage safety of the premises
Knowledge
• Minimum Diploma level of education, preferably Bachelors, in related discipline
Skills
• Excellent written and verbal English communication skills
• Basic Arabic language skills desirable
• Strong problem-solving skills
• Ability to handle and resolve conflict
• Good numeracy skills required for the role
• Excellent customer services skills
• Ability to adhere to policies, rules and procedures
• Ability to follow instructions
• Team player, able to support fellow team members and colleagues
Experience
• A minimum of two years experience within a front-line environment, delivering customer services in with a metro station or equivalent
• Supervisory experience
• Experience and understanding of dealing with customers and conflict resolution techniques
• Experience of cash handling


Administration

Keywords

Station Supervisor (Arabic Speaking)

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Transit Talent Solutions


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