Station Supervisor (Arabic Speaking) Transit Talent Solutions Posted on September 13, 2019 2 - 3 years Abu Dhabi - United Arab Emirates Diploma. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Our market sector experience is in Operations and Maintenance, from specialised rail professionals to teams of talented customer service and support functions.We actively encourage you to apply for the position below, share it with a friend or search the database for a position that may be more suitable to your experience and interests.This is a great opportunity to be part of this iconic project.OpportunityThe purpose of this role is supervise a team of Station Agents to deliver world class customer service and to provide a safe, reliable station environment to all passengers of Riyadh Metro and act as the custodian of the station premises.• Supervise a team of station agents• Deliver beginning of shift briefings and ensure all staff have reported for work• Hold end of shift briefings and ensure the station is handed over to the next Station Supervisor at close of shift• Provide feedback to Station Agents and handle investigations relating to time, attendance and performance• Monitor and maintain the operational status within stations• Ensure the safety and comfort of passengers moving within the station premises• Meet and greet customers and provide a highly visible and proactive level of customer service• Responsible for controlling passenger flow in stations and avoiding overcrowding in both stations and on platforms• Provide assistance to customers to enhance customer service and safety• Assist passengers with special accessibility needs• Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner• Deliver public announcements and ensure all train and station information is correct, clear and up to date• Ensure a swift and safe evacuation of premises and trains in the event of fire or other emergency situations• Control access of staff, contractors, visitors, and other persons in the station, such as back of house areas and safety critical rooms to manage safety of the premisesKnowledge• Minimum Diploma level of education, preferably Bachelors, in related disciplineSkills• Excellent written and verbal English communication skills• Basic Arabic language skills desirable• Strong problem-solving skills• Ability to handle and resolve conflict• Good numeracy skills required for the role• Excellent customer services skills• Ability to adhere to policies, rules and procedures• Ability to follow instructions• Team player, able to support fellow team members and colleaguesExperience• A minimum of two years experience within a front-line environment, delivering customer services in with a metro station or equivalent• Supervisory experience• Experience and understanding of dealing with customers and conflict resolution techniques• Experience of cash handling Company Industry Logistics / Transportation / Warehousing / Courier Department/Functional Area Administration Keywords Station Supervisor (Arabic Speaking) REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Supervisor Jobs also searched Dubai UAE All Jobs Supervisor Jobs in Dubai Foreman Jobs in Dubai Team Leader Jobs in Dubai Administration Jobs in Dubai English Jobs in Dubai Customer Service Jobs in Dubai Cash Handling Jobs in Dubai Supervisor Jobs in UAE Foreman Jobs in UAE Team Leader Jobs in UAE Administration Jobs in UAE English Jobs in UAE Customer Service Jobs in UAE Cash Handling Jobs in UAE Supervisor Jobs Foreman Jobs Team Leader Jobs Administration Jobs English Jobs Customer Service Jobs Cash Handling Jobs Transit Talent Solutions View Contact Details Contact Name/ Designation: - Website https://careers-transit-talent.icims.com/jobs/1234/jobdetails/job Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?