This position is responsible for providing a complete shopping experience for our customers, involving customer service, product knowledge and all shopping environmental involvements
MAIN JOB RESPONSIBILITIES
To keep & maintain the section clean & neat
To remove dusts & other dirt’s from display area.
To take care of basic requirements like steaming, size cubing of garments.
To ensure that shop fittings are maintained properly.
To check the stock on a daily basis to ensure that all products are adequately stocked and available for customers.
To keep the featured merchandise prominently displayed.
To keep the store image by adhering the guidelines as outlined by store manager/visual merchandising manager.
3. Product Knowledge
To give accurate information about all products.
To educate himself / herself about the culture and the history of Splash .
4. Customer Service
Greet all customers promptly and courteously upon entering the stores.
Direct customer throughout the store or specific areas.
Satisfy the customer’s needs, requests & queries.
Increase the customer base by adding more customers to the store.
Understand the return policy
Maintain a positive & cheerful attitude and cooperate with colleagues.
Apply all customer service standards as advised during training.
Perform a role of a cashier based on business requirement.
To report to work on time or to notify in advance if absent or late.
To be aware how to operate the cash tills.
To understand how to use and utilize the reports.
To use the correct procedures & basics in ordering, transferring of goods.
To practice proactive in safety consciousness at all times.
To practice security measures that help prevent theft.
Understand the policy of the lost & found procedures.