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Store Associate

Landmark Gulf Group

Posted on November 8, 2019

1 - 2 years saudi arabia - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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POSITION DESCRIPTION DOCUMENT
BASIC INFORMATION
Position Title
Associate - MERGEFIELD "Position_Title" Sales (Store )
Job Family
MERGEFIELD "Job_Family" Retail Sales and Operations
Function / Department
Retail (Store Operations)
POSITION DETAILS
To be filled up as per the requirement of the
business / unit / function / concept / territory
Grade
Reporting To
Corporate/Concept/Territory
Territory
Concept Name
(If Applicable)
LOCATION DETAILS
Please mention the correct office location of the position
selected above and fill in the other geographic details
Base Location (City)
MERGEFIELD "Base_Location_City_"
Country
MERGEFIELD "Country"
POSITION OBJECTIVE
MERGEFIELD "POSITION_OBJECTIVE" The job holder will be responsible for maximizing
sales through exceptional customer service. The job holder will also be
responsible for maintaining the
desired retail operations, customer service, replenishment, recovery standards
in the store in all aspects.
DO Key Responsibilities
1.
MERGEFIELD "KR_1" Shop Keeping and Store Standards
Maximize
and contribute to sales within the store through exceptional customer service
and retail experience
Ensure
all stock is laid out and displayed according to standard layout norms
(product placement,signage, neat and well folded,arranged in order from
smallest to largest, hanged items must be steamed, brand wise, size wise etc)
Ensure
all products are price tagged and bar-coded before display
Ensure
correct rotation of stock on shelves and assist in accurate stock counts as
per store requirements
Ensure
all stock administration (stock count, inter branch transfer, dispatch and
delivery) are recorded on the system
in time, accurately and correctly categorized
Ensure
awareness and vigilance at all times of security in the store without any
negligence
Ensure
the highest standards of housekeeping standards and grooming
etiquettes are maintained in store at all
times
Give accurate and
current information about the product for all inquiries
Increase the
customer database by adding new customers to the mailing list
Understand the
returns policy and ensure effective implementation
Help store
merchandiser and/or store manager in product placement and arrangement
Dress up Mannequins
& attend to other visuals
Maintain a clean
and well-organized back- stock area and keep the employee break area neat and
tidy
Operate as a
cashier and be consistently accurate in money handling ( in case applicable)
Understand and
utilize all reports required for the day to day functioning of each store
Carry out linked
selling i.e. understand the customer s need and close the deal
2.
Store
Merchandise / MERGEFIELD "KR_2" Merchandising
Maintain
a detailed knowledge of the merchandise/ products stocked in the store
Ensure
promotions and fast selling lines are featured in the store
Provide
information about the customers(likes,dislikes and opinions) to the dept
incharge
Ensure effective
stock replenishment to the store and assure continuous stock availability,
ongoing recovery & maintenance in
the store
3.
MERGEFIELD "KR_3" Customer Service
Responsible
for greeting and meeting all customers promptly and politely as they enter
the store
Provide
customer satisfaction by delivering exceptional customer service
Guide
customers throughout the store or to the specific area the customer requests
Develop
a clear understanding of all departments, products,make, features and after
sales service
Ensure
effective implementation of visual merchandising principles within the stores
Effectively
deal with customer queries and complaints
Follow
procedures for dealing with specific customer orders
Ensure
confidentiality with respect to Landmark retail/store sales information
DISPLAY
QUALIFICATION
Basic Qualification / Education
/ Vocational Training
High School Diploma
Advanced
Qualification /
Certification / Specialist Training
Graduate degree in any field
EXPERIENCE
Minimum Experience
MERGEFIELD "Minimum_Experience" 1-2 years
Specific / Relevant
Experience
COMPETENCIES
Skills and Capabilities
Knowledge of retail
processes and industry
MERGEFIELD
"Skills_and_Capabilities" Communication skills
Interpersonal
skills
Proactiveness
and flexibility
Customer service
orientation
English/local
language speaking skills
DELIVER
Perspective
Key Result Area (KRA)
Measure
Financial
Maximise Sales
% of customers converted with
exceptional customer service/
Accuracy in meeting Sales Target
Loss Prevention
Cost of Damage/Loss goods on display
Customer
Enhanced store experience
Customer Feedback (Scores / No. of
Complaints)/
Number of new initiatives or ideas to
improve store experience and layout
Increase in customer awareness on
products
Customer Feedback Score/Mystery Shopping
Score
Current Processes (Internal)
Adherence to SOPs (Internal to the
organization)
% deviations from the defined SOPs


Retail

Store Operations (for retail industry)

Desired Candidate Profile


Keywords

Store Associate

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Landmark Gulf Group


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