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Store Associate

Landmark Gulf Group

Posted on October 9, 2019

1 - 3 years UAE - United Arab Emirates

Diploma. Any Nationality

Opening 01

Job Description

EMAIL JOB
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DO Key Responsibilities
1.
Cash/ Credit Card transactions/ Gift Vouchers
Handling
• Provide
excellent customer service to all the customers always
• Ensure that the
prices are updated regularly in the system
• Ensure counting of
cash after the last customer leaves the showroom
• Ensure proper
rates/ denominations of currencies
• Conduct security checks
for the currency/ credit cards/ cheques etc. when required
• Check whether the
cash machines are working properly or not
• Greet and inform
the customer about LPC, Gift Vouchers, extended warranty; various promotions
etc.
• Recheck the credit
card transactions
• Ensure that all
stationery and carriers bags are present at their station prior to opening
• Maintain in store discipline
and service standards
• Ensure house
keeping standards within the cashier s counter as per the company s standards
• Ensure that all POS
machines are in excellent conditions.
• Ensure highest
customer service, safety/ security and discipline inside the POS.
• Accurately process
transactions for customers in an efficient manner
• Count the float for
his/ her designated till prior to opening to ensure accurate accounting
• Follow the close
procedures for their designated till at the end of trading
• Ensure that their
designated till is fully operational and in working order
• Inform Management
of price queries
• Remove security
tags from garments and items purchased by customer
• Fold garments in
the correct way and present them in the correct size carrier bag to the
customer after payment
• Act in a friendly
and polite manner at all times
• Be aware of queue
build up at the till point and inform the Chief Cashier of the same
• Show initiative in
dealing with problems
• Greet all customers
with a friendly smile and a welcome as they approach the till
• Advice customers of
the availability of gift vouchers and other concept promotions at applicable
times
• Be honest and
trustworthy and demonstrate the same at all times
• Take full
responsibility for the security of their designated till and the cash and
other valuables within
• Reimburse the
company of any shortages in money at the end of the day on their designated
till as per company policy
• Ensure the safe
passage of all cash from their designated till to the safe
DISPLAY
QUALIFICATION
Basic Qualification /
Education / Vocational Training
High
School Diploma
Advanced
Qualification /
Certification / Specialist Training
EXPERIENCE
Minimum Experience
1-3 Years in cash handling ( Retail
organization )
Specific / Relevant
Experience
COMPETECIES
Skills and Capabilities
High level of honesty and integrity
Basic accounting acumen
Knowledge of credit card transaction
operations
Communication skills
Proactiveness and
flexibility
Customer service orientation
Currency; denominations / elementary
product knowledge
Numerical Ability
DELIVER
Perspective
Key Result Area (KRA)
Measure
Financial
Customer
Enhanced payment experience
Customer feedback on hassle free and
quick payments for shopping
Enhanced store experience
Customer Feedback (Scores / No. of
Complaints)
Mystery shopping Score
Current Processes (Internal)
Accounting of daily transactions
Error free accounting of daily
transactions
"Build" for Future"
(Capability)
People Capability Building
Achievement against targeted hours of
training for self
JOB INTERACTIONS
KEY INTERNAL INTERACTION WITH
NATURE OF INTERACTION
KEY EXTERNAL INTERACTION WITH
NATURE OF INTERACTION
Customer
For interacting during payments by
customers
Validated by
Revised by
Validated on
Revised on


Retail

Store Operations (for retail industry)

Keywords

Store Associate

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Landmark Gulf Group


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