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Store Manager -Rivoli Eyezone

Rivoli Group

Posted on November 5, 2019

5 - 10 years Abu Dhabi, Al Ain, Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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The Store Manager orchestrates the performance of the retail store and the crew towards excellence and triumphs on all dimensions. S/He is the Brand Ambassador, with well-rounded skills, high levels of passion, focus, determination and service orientation. As an effective leader, guides, coaches and develops the retail team of sales and optometrists.

1. Sales

Meeting and exceeding sales, individual and store(s) targets
Ensuring growth, higher sales conversions, improving consistently on other store performance indicators
Managing store promotions and retail discounts, within set parameters
2. Brand Ambassador

Carrying authentic passion and belief in the concept and the brand
Developing and maintaining personalized customer relationship, on an on-going basis
Effectively analyzing business to ensure customer continuity
Engaging with current & prospecting new customers by using CRM and other tools/leads
Acquiring In-depth product knowledge of brands and a good knowledge level of competing brand(s)
3. Retail Focus

Acquiring and sharing evolving market trends and competitive activities
Managing the day to day running of the store flawlessly
Ensuring adequate stock levels at all times, minimizing stock out situations
Ensuring highest level of store upkeep, hygiene and visual merchandising standards
Capturing and submitting data and reports accurately
4. Team Management

Developing a cohesive, fully trained & motivated team to deliver superior customer service on a consistent basis
Leading by example reflecting the values of the brand, integrity and discipline
Supervising and managing assigned store(s) but also filling in for staff while on the shop-floor, personally dealing with ‘Key/Valuable customers’
Communicating and coaching the team on product, sales, market & operational areas along with infusing high levels of energy
5. Reporting and Head Office Liason

Providing a structured feedback to the Management on opportunities for continuous improvement
Playing an instrumental role in on-going development of the boutique: ‘People’ and ‘Practices’
Submitting timely reports, analysis, forecast & sharing market intelligence
Adhering to operational standards & Company policies


Sales / Business Development

Desired Candidate Profile

5 to 8 years ‘of experience in a retail environment, with a minimum of 2 years directly managing teams & with a track record of fulfilling store financial targets
Previous work experience should be with a strong brand /format in the GCC
Preferably a Bachelor’s degree in Business Management or related areas
Sharp numerically, with an ability to analyze data /identify trends & opportunities
Proven experience in high levels of customer interactions
Strong verbal & written communication skills with command over English language
Desire to inspire & influence team with a high level of integrity and professionalism
Technology savvy , agile, creative & a quick to adapt to changes


Retail Store Management Store Operations

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Rivoli Group

Since its inception over two decades ago,the brand Rivoli has been synonymous with luxury lifestyle retail.Today, the Rivoli Group has established a footprint in the UAE, Oman, Qatar and Bahrain with a diverse portfolio featuring over 110 international prestigious brands.
Rivoli straddles a wide sp ectrum of all things premium, from watches, eyewear and leather accessories to writing instruments and luxury communication instruments. From its headquarters in Dubai, the Group has swiftly established a reputation as one of the largest importers, distributors and retailers of luxury products with over 380 stores in the region. Critical to the success of the Group is an outstanding team of nearly 2,000 professionals driven to deliver a remarkable customer experience. The Group also manages on-board duty free sales for leading airports and airlines.
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