Supervisor - Guest Service

The Red Sea Development Company

Posted 30+ days ago

Experience

6 - 8 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Responsibilities

  • Oversee guest service attendants and ensure smooth visitor flow.
  • Resolve guest complaints and special requests efficiently.
  • Implement service standards to ensure positive guest interactions.
  • Provide daily operational briefings and task assignments.
  • Monitor queue times, signage, and information points.
  • Coordinate with operations and security for guest movement.
  • Support events and crowd management activities as needed.
  • Train new staff and coach existing team members on guest service protocols.
  • Maintain cleanliness and presentation of guest service stations.
  • Collect visitor feedback and contribute to service improvements.
  • Collaborate with marketing and events teams to support guest engagement initiatives.
  • Monitor guest service KPIs and contribute to continuous service improvement plans.

Desired Candidate Profile

Job Requirements

  • Academic Qualifications: Bachelor's degree in Hospitality, Tourism, or related field
  • Years of Experience: 6 years to relevant experience with at least 1 3 years in guest services or front-of-house supervision.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Supervisor - Guest Service

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The Red Sea Development Company

https://careers.theredsea.sa/job/Supervisor-Guest-Service/856817323/