Duties and Responsibilities
Providing operational support to ensure all activities and outcomes are delivered in strict accordance with the company safety, security and customer relations policies and such policies are adhered to at all times.
Establishing and maintaining local procedures in line with the airline s standards
Exercising cost control in expenditure and operating cost within the approved budget. Coordinate and maintain good relationship with other departments including the airport authority committee.
To ensure all tools and other equipment needed for services are serviceable and well-maintained.
Ensure effective procedures are in place to cover all activities before aircraft arrival, during turn round and after departure, covering sales, check-in, departure control, documentation, unloading, loading, cleaning, transportation, crew liaison, communication, etc.
Prepare and compile reports, statistic, and budgets in respect to airport related activities.
To ensure all telexes, E-mails, Phones and baggage handling claims are timely actioned.
To maintain the standard and ensure to offer good quality customer services at all times.
Build and maintain an efficient operation team and seek to gain and retain the cooperation of the individual
Supervise & Monitor all Mishandled Baggage Claims
During unforeseen/planned/un-planned disruptions, your presence at the airport is mandatory to facilitate the operations
Maintain the station log, recording all flights movement and pertinent detail, monitor staff attendance, overtime recording
Proactively minimizing any operational impact to the company s performance standards and consistently delivery of the customer recovery management policy.
Monitoring services performed by the service partner on a day to day basis in accordance with the Service Level Agreement (SLA).
To ensure baggage handling to its highest quality, targeting zero baggage discrepancy. Attend and respond to guest complaints promptly and professionally.
Providing operational support and direction to ground handling suppliers for delay and disruption handling activities.
Coordinate with Airport Civil Aviation Authority, Immigration Authority and other Agencies for Station requirements and guest handling procedures prior to flight arrival and departure.
Ensure Safety and security of Aircraft and passengers
Monitor any discrepancy and report that to Station Manager immediately
Check, monitor, indent, and distribute stationary stock to ensure availability of stock.
Supervision of Loading and Offloading of Aircraft
To perform various other administrative functions as required by the Station Manager.
To ensure the operation efficiency of all pre/post flight handling procedures.
Ensure all communication, operational or administration, are action promptly
Industry Type :
Airlines / Aviation
Functional Area :
Flight Operations (Pilots / Technical Staff / Ground Staff)