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Job Description
Roles & Responsibilities
Your mission: Supervisor (M/F) - Meknes - Spanish - English
As a supervisor, you will play a key role through the following tasks:
- Ensures that qualitative and quantitative objectives are met.
- Managing a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness, etc.)...
- Ensures the availability of resources and means of production necessary to maintain the flows
- Analysis of individual and collective performance indicators to identify areas for improvement and implement corrective actions
- Customer advisors will be assisted in handling calls if needed.
- Alert about problems that could impact production
- Ensures compliance with the client's processes and quality standards
What we offer you
At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:
- Opportunities for advancement, in an ethical and fair manner
- Opportunities for professional development
- An attractive salary including a periodic performance bonus
- Exceptional employee benefits:
- Health insurance
- Supplementary pension after one year of seniority in the company and subscription
- Catering service at reduced prices
- Gym with a dedicated on-site coach. Access is free (this benefit is valid at locations with a gym).
- Option to enroll in the company crèche (valid at sites that offer them) or to receive a crèche subsidy
Ready to take on the challenge? Join the Concentrix adventure, where innovation, operational excellence and employee well-being come together!
Desired Candidate Profile
We are looking for a talented individual who:
- Ideally, the candidate will hold a higher education degree in management.
- Fluent in Spanish and English
- Must have at least 6 months of experience as a call center manager.
- Possesses analytical skills to understand and guide the achievement of objectives
- Has a sense of anticipation and is customer satisfaction and solutions oriented
- The ability to identify the difficulties faced by customer advisors and to implement the appropriate support plan
- Is organized and rigorous
- He is known for his interpersonal skills.
- Has a sense of listening
- Proficient with office software (Word, Excel, PowerPoint)
- Is a source of proposals
Leadership and strong managerial skills are qualities required to successfully carry out the mission.
Our recruitment process is inclusive and guarantees the selection of the best talent:
- Initial discussion with our recruiters to assess how well your profile matches the job requirements
- Taking online language tests
- In-depth interviews with your future managers to explore your skills and interest in the position. This stage may require several interviews.
- Selection of the successful candidate after debriefing with stakeholders and presentation of the job offer
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Supervisor (M/F) - Meknes - Spanish - English
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Concentrix Corporation
Summary Who are we? Concentrix is an international company present in more than 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.