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Supervisor - Retail Shop

Oman United Agencies LLC

Posted on August 21, 2019

7 - 14 years Muscat - Oman

Any Graduation. Any Nationality

Fixed Salary + Incentive + gratuity + medical for self and family + annual leave passage for self & family

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Job Description

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• Responsible for all sales and customer service within the store which includes building and cultivating relationships with key customers, act as a main point of contact to resolve queries or issues, agree and implement sales initiatives and store business development plans with the Retail Manager and ensuring that the proper procedure is followed at all times
• Motivate team members by providing support and guidance where necessary, lead by example, practice fair and commercially viable rota and holiday management, and participate in the recruitment process with the Retail Manager where appropriate, to ensure that the shop environment is conducive to all members of the team meeting their individual objectives
• Provide opportunities and encouragement to team members to grow, develop and progress in their careers by effective delegation methods, maintaining the Training and Development files, and giving consistent and fair on- the-job feedback through performance appraisals
• Continuously build upon existing product knowledge by conducting research on the product line and training other team members to ensure that customers are given the best recommendation that suits their needs
• Implement and monitor stock and cash control in line with the company policies and procedures, training team members where appropriate and monitoring closely the goods that are received from third party suppliers
• Oversee the implementation of the health and safety regulations in line with the company’s policies and procedure to ensure that customers and employees are provided with a safe working environment at all times
• Act as the main point of contact between the store and the head office which entails implementing any company directives, communicating any issues to the Retail Manager in a timely manner to ensure that all communication is delivered effectively
• Perform other duties as requested by the Line Manager.

FMCG / Foods / Beverages

Store Operations (for retail industry)

Desired Candidate Profile

• Any Graduate.
• Must have Retail experience
• Should be able to handle the customers properly.
• Should have knowledge in liquor industry.
• These are the competencies that the job holder will be evaluated on in accordance with the Performance Management processes: Customer Focus, Passion, Teamwork, Knowledge and Skills, Integrity, Ownership, Planning and Organizing, Influence, Analytical Thinking, Communication.


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Oman United Agencies LLC

Oman United Agencies (OUA) has a long and distinguished history since its formation in the Sultanate of Oman back in 1923. MMI manages the corporate level functions and is the majority shareholder. ( Part of the Emirates group)
The company handles the distribution and sales of many of the world’s leading beverage brands including Heineken, Amstel, Tiger, Dewar’s, Russian Standard, Skyy, Bombay Sapphire, Bacardi, Jack Daniels and Moet Hennessy. On the wines front, there is a wide selection from the New and the Old World.
OUA retails across Oman with its 9 outlets from Sohar in the North to Salalah in the South, catering to customer’s right across the country. The company also has stake holdings in two associate companies ONAS Trading LLC and Sohar Catering Services LLC (SCS), which further strengthen the company’s market position as a leader in the beverage market, making OUA a great one-stop-shop for all beverage requirements.
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