Supervisor - Workshop
Al Ghurair
Employer Active
Posted 16 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Receive job orders for service and repair jobs from Service Advisors and manage workshop loading effectively.
- Provide detailed explanations and technical justifications for additional repairs with cost estimates and obtain customer approvals.
- Resolve customer complaints proactively to ensure a positive ownership experience.
- Raise material requisitions for approved additional parts and coordinate with Service Advisors on order status.
- Ensure adequate vehicle inflow (service orders opened) to meet revenue targets.
- Promote value-added services, including tyres, accessories, and maintenance packages.
Performance and Quality
- Achieve set monthly targets for productive efficiency, workshop productivity, and revenue.
- Monitor ongoing service orders (WIP) and ensure timely billing.
- Maintain optimal vehicle turnaround time and achieve Fix It Right First Time (FIRFT) benchmarks.
People Management
- Coach and train technicians to enhance skills and promote cross-functional capabilities.
- Review daily and weekly performance of subordinates and provide constructive feedback.
- Foster a culture of accountability, learning, and excellence in the workshop.
Process & Compliance
- Ensure all workshop operations comply with company SOPs and standards.
- Maintain adherence to safety, quality, and environmental policies as per ISO-QSE guidelines.
- Identify areas for process improvement to drive efficiency and service quality.
Desired Candidate Profile
Qualifications
Education & Technical Certifications: Diploma or Degree in Automobile or Mechanical Engineering.
Knowledge & Skills
- Deep understanding of dealership operations and after-sales service processes.
- Highly organized, result-driven, and tactical in decision-making.
- Strong communication, leadership, and customer-handling skills.
Experience
3 to 7 years of experience as a Workshop Supervisor within the Automobile Industry.
Company Industry
Department / Functional Area
Keywords
- Supervisor - Workshop
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