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Supply Associate

careem

2 - 3 years Jeddah - Saudi Arabia

Master of Science, Bachelor of Science. Any Nationality


, Posted on April 30, 2018 1 Opening

Job Description

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Description
• JOB PURPOSE
To develop and maintain strong relationship with Captains to ensure their quality, loyalty and satisfaction.
• JOB DIMENSIONS
The Supply Associate will be considered the go-to person to solve Captain s problems. Whether the issue is related to financials or trip quality, the Supply Associate owns the entire process of troubleshooting and providing solutions to the problem.
• KEY ACCOUNTABILITES (OUTPUTS, KPI S)
Number of tickets resolved
• JOB CONTEXT
• Developing and maintain strong relationships with all Captains.
• Promoting the organization with existing suppliers in the region.
• Acting as a first point of contact for existing suppliers and partners.
• Acting as a first point of contact and front-line support for all our Captains resolving device issues, training matters and other queries.
• Recruiting high quality Captains, promote Careem and motivate them to continue working with us.
• Ensuring our Captains follow the Careem quality standards.
• Training Captains on our technology and customer service experience standards.
• QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE
• Ability to get hands-on in a complex operational environment.
• Ability to manage multiple tasks and work to tight deadlines.
• Good technical proficiency, literacy skills and a competent computer user.
• Ability to effectively trouble shoot problems and work collaboratively within a team environment.
• Experience working within a similar role is highly desirable.
• Experience working within the technology industry/start-up environment is highly desirable.
• Educated to BS/MS level (or equivalent) within a subject relevant to the position.


Industry Type : Logistics / Transportation / Warehousing / Courier
Functional Area : Logistics / Supply Chain

Keywords

Supply Associate Customer service Operations Quality standards Troubleshooting Relationship Finance Recruitment Manager Technology Associate Technical

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careem

Careem is a multinational transportation network company operating an app-based car booking service company based in Dubai. Riders can make requests for immediate or later scheduled pick-ups through the Careem phone app.

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Website https://jobs.jobvite.com/careem/job/o8Ai7fwR


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