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Supply Lead - Fez


2 - 3 years Morocco - Morocco

Master of Science, Bachelor of Science. Any Nationality

, Posted on April 20, 2018 1 Opening

Job Description

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The job responsibilities will include:
• Monitoring the activity level of captains through incentives by designing different schemes on regular basis to make sure that we re maintaining healthy supply during the time of need and measuring the impact and growth achieved through those schemes.
• Coordinating with finance department and basecamp to ensure that captains receive right amount of incentives
• Tracking Fraud cases by monitoring captains who try to achieve incentives without actually doing the work.
• Working on adhoc projects as required.
• Improvising on Careem products to ensure that they meet market needs.
• Making the captains happy to ensure that we re their number once choice as a company.
• Looking into captain pains, analyzing their problems and coming up with firefighting solutions.
• Implementing monthly focus groups to understand captain pains.
• Building up activities and engagements to understand captain behavior and how our brand is perceived.
• Understanding what Captains say about Careem and how they compare us to competitors.
• Monitoring activities of captains on social networks.
• Create leads with corporates and partner with different institutions that can provide benefits to fulfill captain pains.
• Monitoring the quality standards of Careem and ensuring that all tickets are closed efficiently and effectively.
• Ensuring that all captain pains are met with decent management level.
Requirement Summary:
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative. Additional qualifications include:
• Ability to get hands-on in a complex operational environment
• Flexibility to travel across Delta region
• Ability to manage multiple tasks and work to tight deadlines
• Target driven and have good numerical and analytical skills with an excellent eye for detail working with qualitative and quantitative data
• Extensive experience in delivering highly successful and innovative product developments
• Good technical proficiency, literacy skills and a competent computer user
• Experience working within the technology industry/start-up environment is highly desirable
• Educated to BS/MS level (or equivalent) within a subject relevant to the position such as Computer Science, Engineering, Mathematics or Statistics.

Industry Type : Logistics / Transportation / Warehousing / Courier
Functional Area : Logistics / Supply Chain


Supply Lead Customer service Logistics Monitoring Computer science Ticketing Tracking Operations Agile Qualitative Quality standards

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Careem is a multinational transportation network company operating an app-based car booking service company based in Dubai. Riders can make requests for immediate or later scheduled pick-ups through the Careem phone app.

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Website https://jobs.jobvite.com/careem/job/osDk7fwg

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