This Job is Old and Position Might be Filled Support Agent - Customer Service KuwaitNET Posted on March 29, 2019 2 - 3 years Al Kuwait - Kuwait Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Responsibilities and Duties:• Answer incoming calls and respond to customer s emails• Resolve customer complaints• Identify and escalate issues to the Team Lead / Manager• Provide product and service information to customers• Research required information using available resources• Research, identify and resolve customer complaints using applicable software• Route calls to appropriate resources• Document all call information according to standard operating procedures• Recognize, document, and alert the management team of trends in customer calls• Follow up customer calls where necessary• Complete call logs and reports• Other duties as assignedQualifications and Skills:• Basic Computer skills, Gmail, Microsoft Office etc• Knowledge of customer service practices will be an added advantage• Data entry and typing skills• Superior listening, verbal, and written communication skills• Ability to handle the stressful situation appropriately Company Industry IT - Software Services Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Support Agent - Customer Service Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Customer Service Agent Jobs also searched Customer Service Agent Jobs Fresher Jobs Customer Service Executive Jobs Customer Service Jobs Typing Jobs Data Entry Jobs MS Office Jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?