Home Jobs in Kuwait Jobs in Al Kuwait Customer Service Agent Jobs in Al Kuwait Customer Service Agent

This Job is Old and Position Might be Filled

Support Agent - Customer Service

KuwaitNET

Posted on March 29, 2019

2 - 3 years Al Kuwait - Kuwait

Any Nationality

Easy Apply

Opening 01

Job Description

EMAIL JOB
Email sent successfully.


Job Responsibilities and Duties:
• Answer incoming calls and respond to customer s emails
• Resolve customer complaints
• Identify and escalate issues to the Team Lead / Manager
• Provide product and service information to customers
• Research required information using available resources
• Research, identify and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned
Qualifications and Skills:
• Basic Computer skills, Gmail, Microsoft Office etc
• Knowledge of customer service practices will be an added advantage
• Data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle the stressful situation appropriately


IT - Software Services

Helpdesk / Customer Service / Telecalling

Keywords

Support Agent - Customer Service

Login To ApplyRegister & ApplyApply Without Registration

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or