Support Agent Ajar.ae Posted on December 9, 2019 0 - 5 years Al Kuwait - Kuwait Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Who we areBuilt by a passionate team of problem-solvers, Ajar Online is a mobile cloud service built for the real estate market in the MENA region that uses technology to offer a quick and efficient online rent payment & collection solution as well as property management solution, making life easier and rewarding for both landlords and tenants. As a growing startup, we are excited to start expanding our team to grow our operations in UAE & Kuwait.Ajar Online is an awarding - winning startup. Explore what we do in more detail on our website .What we re looking forThe Success Agent will be available to assist and support the clients with any issues they might have either by phone, email, or live chat. The Customer Relations Officer will educate our clients on the use of our online services, audit their satisfaction as well as motivate the ongoing usage of our products and services. Build a strong relationship with our clients and coordinate between them and the company. A professional attitude is a key to this role.The ideal candidate must have strong interpersonal skills, must have an outgoing and engaging personality and must be very customer focused.What you d have to do• Answer calls professionally to provide information about Ajar services and obtain details of complaints.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.• Follow up to ensure that appropriate actions were taken on customers requests.• Refer unresolved customer grievances or special requests to designated departments for further investigation.• Generating sales leads that develop into new customers.• Maintains customer records by updating information.What you should be:• Excellent communication skills in English & Arabic, both written and verbal.• Experience from 0 to 5 years.• Experience in using Zendesk, intercom and Hubspot is a plus• Strong computer skills in Google Docs, Sheets, and Slides.• Ability to build and maintain good relationships with clients.• Ability to train customers and users.• Strong work ethics.• Must be customer focused and Internet literate.• Any past customer service experience is an advantage. Company Industry Real Estate Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Support Agent REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Agent Jobs also searched Agent Jobs Advisor Jobs Team Leader Jobs Customer Service Jobs Sales Jobs Customer Relationship Jobs Payment Collection Jobs Ajar.ae View Contact Details Contact Name/ Designation: - Website https://ajaronline.bamboohr.com/jobs/view.php?id=41 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?