Support Analyst FADEL Posted on December 2, 2019 2 - 4 years Lebanon - Lebanon Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB • Effectively and cooperatively provide superior customer support and problem resolution• Configuring and programming new functionality into FADEL IPM Suite software solutions• Provide functional and technical support on FADEL IPM Suite software Solutions• Log, research, and accurately resolve complex customer inquiries and problems in a timely manner, meeting and exceeding SLAs• Provide detailed reporting, identify functionalities, and provide status updates on identified issues• Document maintenance processes• Follow procedures, and continually improve internal processes for Maintenance of Solutions that are in Production Company Industry Media / Publishing / TV / Radio / Outdoor / Digital Department/Functional Area Accounts / Taxation / Audit / Company Secretary Desired Candidate Profile At least 2-4 years of experience working in a software support or customer support role for an enterprise level software4 year degree in Computer Science, Engineering, IT or related fieldWorking knowledge of HTML, Jscript, CSS, and Web 2.0 technologiesSome experience with one or more of the following languages: Java, C++, C#Excellent customer service and strong communication skillsDetail-oriented with strong organizational and project management skillsProven ability to take ownership of support issuesAbility to troubleshoot and solve complex problems with software applicationsKnowledge of the Internet, PC basics, and working knowledge of MS-Office products: Outlook, Word & Excel and familiarity with Support Ticketing software (cloud preferred)ORACLE background desired, but not requiredExperience in supporting ERP software applications with a multiple layers and complex SQL database relationshipsActive experience supporting accounting or financial processing software in an enterprise environmentActive experience with TOAD and other SQL based toolsStrong analytical and problem solving abilitiesAbility to travel approximately at least 15% (without Visa restrictions) for on-site client and/or corporate projectsAbility to interact effectively with employees at all levels of the organization, in a diverse environmentSuccessful experience in tracking details related to projects and user support issues through the full project lifecycleAbility to have a patient, friendly, approachable demeanor with customers at all times. Must have a strong commitment to Information Technology as a customer service function.Experience working within or with an off-shore teamWritten and spoken fluency in English (Proficiency in other languages is a plus) Keywords Support Analyst Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Support Analyst Jobs also searched Support Analyst Jobs Application Support Engineer Jobs Technical Support Engineer Jobs Accountant Jobs HTML Jobs Java Jobs C# Jobs FADEL View Contact Details Contact Name/ Designation: - Website https://fadel.com/support-analyst/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?